439 lines
31 KiB
PHP
439 lines
31 KiB
PHP
<x-filament-panels::page wire:poll.8s="refreshLiveCallBanner">
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<div class="space-y-4">
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@if($liveIncomingCall)
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@php
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$rubricaUrl = $this->getLiveRubricaUrl();
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$estrattoUrl = $this->getLiveEstrattoContoUrl();
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@endphp
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<div class="rounded-xl border border-emerald-300 bg-emerald-50 p-4">
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<div class="flex flex-wrap items-start justify-between gap-3">
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<div>
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<div class="text-sm font-semibold text-emerald-900">Chiamata in arrivo in tempo reale</div>
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<div class="mt-1 text-xs text-emerald-800">
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Numero: <span class="font-semibold">{{ $liveIncomingCall['phone'] ?? '-' }}</span>
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@if(!empty($liveIncomingCall['target_extension']))
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· Interno: {{ $liveIncomingCall['target_extension'] }}
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@endif
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@if(!empty($liveIncomingCall['received_at']))
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· Ricevuta: {{ $liveIncomingCall['received_at'] }}
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@endif
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</div>
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@if(!empty($liveIncomingCall['rubrica_nome']))
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<div class="mt-1 text-xs text-emerald-800">Contatto riconosciuto: {{ $liveIncomingCall['rubrica_nome'] }}</div>
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@endif
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@if(!empty($liveIncomingCall['line']))
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<div class="mt-1 text-[11px] text-emerald-700">{{ $this->excerpt((string) $liveIncomingCall['line'], 180) }}</div>
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@endif
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</div>
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<div class="flex flex-wrap gap-2">
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<x-filament::button size="sm" color="success" wire:click="creaPostItDaChiamataInIngresso">
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Crea Post-it (prima valutazione)
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</x-filament::button>
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<x-filament::button size="sm" color="gray" wire:click="usaChiamataInIngresso">
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Precompila ticket (opzionale)
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</x-filament::button>
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@if($liveCallCanClickToCall)
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<x-filament::button size="sm" color="warning" wire:click="richiediClickToCallDaInterno">
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Chiama da interno assegnato
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</x-filament::button>
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@endif
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@if($rubricaUrl)
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<a href="{{ $rubricaUrl }}" class="inline-flex items-center rounded-md bg-indigo-700 px-3 py-1.5 text-xs font-medium text-white hover:bg-indigo-600">
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Apri scheda rubrica
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</a>
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@endif
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@if($estrattoUrl)
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<a href="{{ $estrattoUrl }}" class="inline-flex items-center rounded-md bg-slate-800 px-3 py-1.5 text-xs font-medium text-white hover:bg-slate-700" target="_blank" rel="noopener noreferrer">
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Apri estratto conto
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</a>
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@endif
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</div>
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</div>
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</div>
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@endif
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<div class="rounded-xl border bg-white p-4">
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<div class="flex flex-wrap items-center gap-2">
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<a href="{{ $this->getDashboardFilamentUrl() }}" class="inline-flex items-center rounded-md bg-gray-900 px-3 py-1.5 text-xs font-medium text-white hover:bg-gray-700">Dashboard Filament</a>
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<a href="{{ $this->getRubricaFilamentUrl() }}" class="inline-flex items-center rounded-md bg-primary-600 px-3 py-1.5 text-xs font-medium text-white hover:bg-primary-500">Rubrica Unica Filament</a>
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<a href="{{ $this->getAdminMobileHubUrl() }}" class="inline-flex items-center rounded-md bg-emerald-700 px-3 py-1.5 text-xs font-medium text-white hover:bg-emerald-600">Hub Cellulare / WebApp</a>
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<a href="{{ $this->getCondominoMobileTicketUrl() }}" class="inline-flex items-center rounded-md bg-amber-600 px-3 py-1.5 text-xs font-medium text-white hover:bg-amber-500" target="_blank" rel="noopener noreferrer">WebApp Ticket Condomino</a>
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<a href="{{ $this->getTicketArchivioUrl() }}" class="inline-flex items-center rounded-md bg-indigo-600 px-3 py-1.5 text-xs font-medium text-white hover:bg-indigo-500">Archivio Ticket Completo</a>
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</div>
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<div class="mt-3 grid grid-cols-2 gap-2 sm:grid-cols-4">
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<div class="rounded-lg border bg-gray-50 px-3 py-2 text-xs">Aperti: <span class="font-semibold">{{ $ticketCounters['open'] ?? 0 }}</span></div>
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<div class="rounded-lg border bg-gray-50 px-3 py-2 text-xs">Urgenti: <span class="font-semibold">{{ $ticketCounters['urgent'] ?? 0 }}</span></div>
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<div class="rounded-lg border bg-gray-50 px-3 py-2 text-xs">Chiusi: <span class="font-semibold">{{ $ticketCounters['closed'] ?? 0 }}</span></div>
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<div class="rounded-lg border bg-gray-50 px-3 py-2 text-xs">Totali: <span class="font-semibold">{{ $ticketCounters['all'] ?? 0 }}</span></div>
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</div>
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</div>
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<div class="rounded-xl border bg-white p-4">
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<div class="text-sm font-semibold">Ricerca chiamante</div>
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<div class="mt-2 text-xs text-gray-500">Ricerca per telefono, nome, cognome, ragione sociale o email e seleziona il contatto con un click.</div>
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<input type="text" wire:model.live.debounce.300ms="callerSearch" placeholder="Es. +39 333 1234567 oppure Mario Rossi" class="mt-3 w-full rounded-lg border-gray-300 text-sm" />
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@if($selectedCallerId)
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<div class="mt-2 text-xs text-emerald-700">Contatto selezionato: #{{ $selectedCallerId }}</div>
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@endif
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@if($callerMatches->count() > 0)
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<div class="mt-3 space-y-2">
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@foreach($callerMatches as $match)
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@php
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$stabileLabel = $this->getCallerStabileLabel((int) $match->id);
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@endphp
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<button type="button" wire:click="selezionaCaller({{ (int) $match->id }})" class="w-full rounded-lg border p-3 text-left {{ (int) $selectedCallerId === (int) $match->id ? 'border-emerald-400 bg-emerald-50 ring-1 ring-emerald-200' : 'bg-white hover:bg-gray-50' }}">
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<div class="text-sm font-medium">{{ $match->nome_completo ?: ($match->ragione_sociale ?: 'Contatto') }}</div>
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<div class="text-xs text-gray-600">{{ $match->categoria ?: 'altro' }} @if($match->email) · {{ $match->email }} @endif</div>
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@if(($match->duplicate_count ?? 1) > 1)
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<div class="mt-1 text-xs text-amber-700">
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Raggruppati {{ $match->duplicate_count }} record equivalenti
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@if(!empty($match->duplicate_categories))
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· categorie: {{ implode(', ', $match->duplicate_categories) }}
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@endif
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</div>
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@endif
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@if($match->tipo_utenza_call)
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<div class="text-xs text-indigo-700">Profilo: {{ $match->tipo_utenza_call }}</div>
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@endif
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@if($match->riferimento_stabile)
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<div class="text-xs text-indigo-700">Rif. stabile: {{ $match->riferimento_stabile }}</div>
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@endif
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@if($match->riferimento_unita)
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<div class="text-xs text-indigo-700">Rif. unità: {{ $match->riferimento_unita }}</div>
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@endif
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@if($stabileLabel)
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<div class="text-xs text-emerald-700">Stabile: {{ $stabileLabel }}</div>
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@endif
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<div class="mt-1 text-xs text-gray-700">
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{{ $match->telefono_cellulare ?: $match->telefono_ufficio ?: $match->telefono_casa ?: 'Telefono non valorizzato' }}
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</div>
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@if($match->note_segreteria)
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<div class="mt-1 text-xs text-gray-500">{{ $match->note_segreteria }}</div>
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@endif
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</button>
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@endforeach
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</div>
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@elseif(filled($callerSearch))
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<div class="mt-3 text-xs text-gray-500">Nessun contatto trovato con questa ricerca.</div>
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@endif
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<div class="mt-4 rounded-lg border border-dashed p-3">
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<div class="text-sm font-semibold">Nuovo ticket rapido</div>
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<div class="mt-1 text-xs text-gray-500">Dopo aver selezionato il chiamante, compila e crea il ticket.</div>
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@if($errors->any())
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<div class="mt-3 rounded-lg border border-rose-200 bg-rose-50 px-3 py-2 text-xs text-rose-800">
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<div class="font-semibold">Il ticket non e stato inviato.</div>
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<ul class="mt-1 list-disc ps-4">
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@foreach($errors->all() as $error)
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<li>{{ $error }}</li>
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@endforeach
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</ul>
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</div>
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@endif
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@php
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$ticketCallContext = $this->ticketCallContext;
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@endphp
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@if(!empty($ticketCallContext['phone']) || !empty($ticketCallContext['caller_name']) || !empty($ticketCallContext['target_extension']))
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<div class="mt-3 rounded-lg border border-emerald-200 bg-emerald-50 p-3 text-xs text-emerald-900">
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<div class="font-semibold uppercase tracking-wide">Contesto chiamata</div>
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<div class="mt-2 grid gap-2 md:grid-cols-2">
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@if(!empty($ticketCallContext['phone']))
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<div>
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<div class="text-[11px] uppercase tracking-wide text-emerald-700">Numero chiamante</div>
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<div class="text-sm font-semibold">{{ $ticketCallContext['phone'] }}</div>
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</div>
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@endif
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@if(!empty($ticketCallContext['target_extension']))
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<div>
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<div class="text-[11px] uppercase tracking-wide text-emerald-700">Interno o gruppo chiamato</div>
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<div class="text-sm font-semibold">{{ $ticketCallContext['target_extension'] }}</div>
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</div>
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@endif
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@if(!empty($ticketCallContext['received_at']))
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<div>
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<div class="text-[11px] uppercase tracking-wide text-emerald-700">Ricevuta alle</div>
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<div>{{ $ticketCallContext['received_at'] }}</div>
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</div>
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@endif
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@if(!empty($ticketCallContext['caller_name']))
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<div>
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<div class="text-[11px] uppercase tracking-wide text-emerald-700">Contatto associato</div>
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<div>{{ $ticketCallContext['caller_name'] }}</div>
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</div>
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@endif
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@if(!empty($ticketCallContext['caller_profile']))
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<div>
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<div class="text-[11px] uppercase tracking-wide text-emerald-700">Profilo</div>
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<div>{{ $ticketCallContext['caller_profile'] }}</div>
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</div>
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@endif
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@if(!empty($ticketCallContext['riferimento_stabile']))
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<div>
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<div class="text-[11px] uppercase tracking-wide text-emerald-700">Riferimento stabile</div>
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<div>{{ $ticketCallContext['riferimento_stabile'] }}</div>
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</div>
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@endif
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@if(!empty($ticketCallContext['riferimento_unita']))
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<div>
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<div class="text-[11px] uppercase tracking-wide text-emerald-700">Riferimento unità</div>
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<div>{{ $ticketCallContext['riferimento_unita'] }}</div>
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</div>
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@endif
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@if(!empty($ticketCallContext['stabile_label']))
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<div>
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<div class="text-[11px] uppercase tracking-wide text-emerald-700">Stabile collegato</div>
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<div>{{ $ticketCallContext['stabile_label'] }}</div>
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</div>
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@endif
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</div>
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@if(!empty($ticketCallContext['call_note']))
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<div class="mt-2 rounded-md bg-white/70 px-3 py-2 text-[11px] text-emerald-800">
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<div class="font-semibold">Nota operativa importata</div>
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<div class="mt-1 whitespace-pre-wrap">{{ $ticketCallContext['call_note'] }}</div>
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</div>
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@endif
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</div>
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@endif
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<div class="mt-3 grid gap-3 md:grid-cols-2">
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<label class="block text-sm md:col-span-2">
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<span class="mb-1 block font-medium">Titolo operativo</span>
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<input type="text" wire:model.defer="newTicketTitolo" class="w-full rounded-lg border-gray-300" placeholder="Es. Guasto ascensore scala B" />
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</label>
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<label class="block text-sm">
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<span class="mb-1 block font-medium">Priorita</span>
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<select wire:model.defer="newTicketPriorita" class="w-full rounded-lg border-gray-300">
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<option value="Bassa">Bassa</option>
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<option value="Media">Media</option>
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<option value="Alta">Alta</option>
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<option value="Urgente">Urgente</option>
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</select>
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</label>
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<label class="block text-sm">
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<span class="mb-1 block font-medium">Categoria ticket</span>
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<select wire:model.defer="newTicketCategoriaId" class="w-full rounded-lg border-gray-300">
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<option value="">Seleziona categoria</option>
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@foreach($categorieTicketOptions as $cat)
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<option value="{{ (int) $cat['id'] }}">{{ $cat['nome'] }}</option>
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@endforeach
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</select>
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</label>
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<label class="block text-sm md:col-span-2">
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<span class="mb-1 block font-medium">Tipo intervento preimpostato</span>
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<select wire:model.defer="newTicketTipoIntervento" class="w-full rounded-lg border-gray-300">
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@foreach($interventiPreimpostati as $code => $label)
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<option value="{{ $code }}">{{ $label }}</option>
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@endforeach
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</select>
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</label>
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<label class="block text-sm">
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<span class="mb-1 block font-medium">Luogo intervento</span>
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<input type="text" wire:model.defer="newTicketLuogo" class="w-full rounded-lg border-gray-300" placeholder="Es. Scala B - Piano 2" />
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</label>
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<label class="block text-sm md:col-span-2">
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<span class="mb-1 block font-medium">Descrizione</span>
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<textarea rows="3" wire:model.defer="newTicketDescrizione" class="w-full rounded-lg border-gray-300" placeholder="Descrivi il problema senza ripetere i dati tecnici della chiamata..." ></textarea>
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</label>
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<label class="block text-sm md:col-span-2">
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<span class="mb-1 block font-medium">Nota generale foto/documentazione (opzionale)</span>
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<textarea rows="2" wire:model.defer="newTicketFotoNote" class="w-full rounded-lg border-gray-300" placeholder="Es. perdita visibile sotto il lavello, foto allegata" ></textarea>
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</label>
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<label class="block text-sm md:col-span-2"
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x-data="{
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localCameraPreviews: [],
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localAttachmentPreviews: [],
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revoke(items) {
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items.forEach((item) => {
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if (item.url) {
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URL.revokeObjectURL(item.url);
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}
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});
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},
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mapFiles(fileList, kind) {
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return Array.from(fileList || []).map((file, index) => ({
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key: `${kind}-${index}-${file.name}-${file.size}`,
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name: file.name,
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size: file.size || 0,
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isImage: (file.type || '').startsWith('image/'),
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url: (file.type || '').startsWith('image/') ? URL.createObjectURL(file) : null,
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}));
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},
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setPreviews(event, kind) {
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const target = kind === 'camera' ? 'localCameraPreviews' : 'localAttachmentPreviews';
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this.revoke(this[target]);
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this[target] = this.mapFiles(event?.target?.files || [], kind);
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},
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clearPreviews(kind = null) {
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if (kind === null || kind === 'camera') {
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this.revoke(this.localCameraPreviews);
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this.localCameraPreviews = [];
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}
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if (kind === null || kind === 'attachment') {
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this.revoke(this.localAttachmentPreviews);
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this.localAttachmentPreviews = [];
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}
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},
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formatSize(bytes) {
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if (!bytes) {
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return '0 KB';
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}
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if (bytes < 1024) {
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return `${bytes} B`;
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}
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if (bytes < 1048576) {
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return `${(bytes / 1024).toFixed(1)} KB`;
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}
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return `${(bytes / 1048576).toFixed(1)} MB`;
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},
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}"
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x-on:ticket-mobile-local-previews-clear.window="clearPreviews($event.detail?.source || null)"
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x-on:ticket-mobile-draft-reset.window="clearPreviews()"
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>
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<span class="mb-2 block font-medium">Acquisizione foto e allegati</span>
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@if(count($this->selectedUploads) > 0)
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<div class="mb-2 inline-flex items-center rounded-full bg-emerald-100 px-3 py-1 text-[11px] font-semibold text-emerald-800">
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{{ count($this->selectedUploads) }} file gi\u00e0 in coda per questo ticket
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</div>
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@endif
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<div class="flex flex-wrap gap-2">
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<label class="inline-flex cursor-pointer items-center rounded-md bg-emerald-600 px-3 py-2 text-xs font-medium text-white hover:bg-emerald-500">
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Scatta foto
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<input type="file" wire:model="pendingTicketCameraShots" multiple accept="image/*" capture="environment" class="hidden" x-on:change="setPreviews($event, 'camera')" />
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</label>
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<label class="inline-flex cursor-pointer items-center rounded-md bg-indigo-600 px-3 py-2 text-xs font-medium text-white hover:bg-indigo-500">
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Aggiungi allegati
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<input type="file" wire:model="pendingTicketAttachments" multiple accept=".pdf,.doc,.docx,.xls,.xlsx,.txt,image/*" class="hidden" x-on:change="setPreviews($event, 'attachment')" />
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</label>
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</div>
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<div class="mt-1 text-xs text-gray-500">Puoi caricare fino a 10 file totali. Ogni nuovo scatto viene accodato senza sostituire i precedenti.</div>
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<div class="mt-1 text-xs text-gray-500">Bozza protocollo corrente: <span class="font-semibold">{{ $newTicketDraftProtocol }}</span></div>
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<div class="mt-1 text-xs text-gray-500">iPhone: su "Aggiungi allegati" scegli "Sfoglia" per aprire l'app File (iCloud Drive/On My iPhone).</div>
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<div wire:loading wire:target="pendingTicketCameraShots,pendingTicketAttachments" class="mt-2 text-xs font-medium text-amber-700">Caricamento in corso: sto accodando foto e allegati alla bozza ticket.</div>
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<div x-show="localCameraPreviews.length || localAttachmentPreviews.length" x-cloak class="mt-3 rounded-xl border border-sky-200 bg-sky-50 p-3">
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<div class="text-xs font-semibold text-sky-900">Anteprima immediata sul telefono</div>
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<div class="mt-1 text-[11px] text-sky-800">Le foto e gli allegati selezionati si vedono subito qui, prima dell'accodamento definitivo nella bozza ticket.</div>
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<template x-if="localCameraPreviews.length">
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<div class="mt-3">
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<div class="mb-2 text-[11px] font-semibold uppercase tracking-wide text-sky-900">Foto appena scattate</div>
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<div class="grid gap-3 sm:grid-cols-2">
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<template x-for="item in localCameraPreviews" :key="item.key">
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<div class="rounded-xl border bg-white p-3 text-xs shadow-sm">
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<div class="aspect-[4/3] rounded-lg border bg-gray-50 p-2">
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<img x-show="item.url" :src="item.url" :alt="item.name" class="h-full w-full rounded object-cover" />
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</div>
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<div class="mt-2 font-medium" x-text="item.name"></div>
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<div class="mt-1 text-[11px] text-sky-700">In attesa di accodamento</div>
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<div class="mt-1 text-[11px] text-gray-500" x-text="formatSize(item.size)"></div>
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</div>
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</template>
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</div>
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</div>
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</template>
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<template x-if="localAttachmentPreviews.length">
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<div class="mt-3">
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<div class="mb-2 text-[11px] font-semibold uppercase tracking-wide text-sky-900">Allegati appena selezionati</div>
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|
<div class="grid gap-3 sm:grid-cols-2">
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|
<template x-for="item in localAttachmentPreviews" :key="item.key">
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<div class="rounded-xl border bg-white p-3 text-xs shadow-sm">
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|
<div class="aspect-[4/3] rounded-lg border bg-gray-50 p-2">
|
|
<template x-if="item.isImage && item.url">
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|
<img :src="item.url" :alt="item.name" class="h-full w-full rounded object-cover" />
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|
</template>
|
|
<template x-if="!item.isImage">
|
|
<div class="flex h-full items-center justify-center text-center text-gray-500">
|
|
<div>
|
|
<div class="text-sm font-semibold" x-text="(item.name.split('.').pop() || 'FILE').toUpperCase()"></div>
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|
<div class="mt-1 text-[11px]">Pronto per l'invio</div>
|
|
</div>
|
|
</div>
|
|
</template>
|
|
</div>
|
|
<div class="mt-2 font-medium" x-text="item.name"></div>
|
|
<div class="mt-1 text-[11px] text-sky-700">In attesa di accodamento</div>
|
|
<div class="mt-1 text-[11px] text-gray-500" x-text="formatSize(item.size)"></div>
|
|
</div>
|
|
</template>
|
|
</div>
|
|
</div>
|
|
</template>
|
|
</div>
|
|
</label>
|
|
|
|
@if(count($this->selectedUploads) > 0)
|
|
<div class="md:col-span-2">
|
|
<div class="mb-2 text-xs font-semibold text-gray-700">Coda allegati pronta per il ticket</div>
|
|
<div class="grid gap-3 sm:grid-cols-2">
|
|
@foreach($this->selectedUploads as $upload)
|
|
<div class="rounded-xl border bg-white p-3 text-xs shadow-sm">
|
|
<div class="aspect-[4/3] rounded-lg border bg-gray-50 p-2">
|
|
@if($upload['is_image'] && !empty($upload['preview_url']))
|
|
<img src="{{ $upload['preview_url'] }}" alt="{{ $upload['name'] }}" class="h-full w-full rounded object-cover" />
|
|
@else
|
|
<div class="flex h-full items-center justify-center text-center text-gray-500">
|
|
<div>
|
|
<div class="text-sm font-semibold">{{ strtoupper(pathinfo($upload['name'], PATHINFO_EXTENSION) ?: 'FILE') }}</div>
|
|
<div class="mt-1 text-[11px]">{{ $upload['name'] }}</div>
|
|
</div>
|
|
</div>
|
|
@endif
|
|
</div>
|
|
|
|
<div class="mt-2 font-medium">{{ $upload['name'] }}</div>
|
|
<div class="mt-1 text-[11px] text-emerald-700">Protocollo bozza: {{ $upload['protocol'] }}</div>
|
|
@if($upload['original_name'] !== $upload['name'])
|
|
<div class="mt-1 text-[11px] text-gray-500">File origine: {{ $upload['original_name'] }}</div>
|
|
@endif
|
|
<label class="mt-2 block">
|
|
<span class="mb-1 block text-[11px] font-medium">Descrizione foto/allegato</span>
|
|
<input type="text" wire:model.defer="newTicketAttachmentDescriptions.{{ $upload['index'] }}" class="w-full rounded-lg border-gray-300" placeholder="Es. perdita in cucina lato sifone" />
|
|
</label>
|
|
|
|
<button type="button" wire:click="removeNewTicketFile({{ (int) $upload['index'] }})" class="mt-2 inline-flex items-center rounded-md bg-rose-600 px-2 py-1 text-[11px] font-medium text-white hover:bg-rose-500">Rimuovi</button>
|
|
</div>
|
|
@endforeach
|
|
</div>
|
|
</div>
|
|
@endif
|
|
</div>
|
|
<div class="mt-3">
|
|
<x-filament::button wire:click="creaTicketRapido" wire:loading.attr="disabled" wire:target="creaTicketRapido,pendingTicketCameraShots,pendingTicketAttachments">
|
|
<span wire:loading.remove wire:target="creaTicketRapido">Crea ticket</span>
|
|
<span wire:loading wire:target="creaTicketRapido">Invio ticket...</span>
|
|
</x-filament::button>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="rounded-xl border bg-white p-4">
|
|
<div class="text-sm font-semibold">Gestione operativa separata</div>
|
|
<div class="mt-1 text-xs text-gray-500">Per lavorazione, presa in carico, risoluzione e chiusura usa la pagina dedicata.</div>
|
|
<div class="mt-3 flex flex-wrap gap-2">
|
|
<a href="{{ \App\Filament\Pages\Supporto\TicketGestione::getUrl(panel: 'admin-filament') }}" class="inline-flex items-center rounded-md bg-indigo-700 px-3 py-1.5 text-xs font-medium text-white hover:bg-indigo-600">Vai a Gestione Ticket</a>
|
|
<a href="{{ $this->getHelpUrl() }}" class="inline-flex items-center rounded-md bg-gray-800 px-3 py-1.5 text-xs font-medium text-white hover:bg-gray-700">Apri Help Ticket Mobile</a>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="text-xs text-gray-500">
|
|
Suggerimento: aggiungi questa pagina ai preferiti del browser sul telefono per usarla come webapp rapida.
|
|
</div>
|
|
</div>
|
|
|
|
</x-filament-panels::page>
|