netgescon-day0/app/Filament/Pages/Supporto/TicketScheda.php

<?php
namespace App\Filament\Pages\Supporto;

use App\Models\Fornitore;
use App\Models\Ticket;
use App\Models\TicketAttachment;
use App\Models\TicketIntervento;
use App\Models\User;
use App\Services\Support\TicketAttachmentUploadService;
use App\Support\StabileContext;
use BackedEnum;
use Filament\Notifications\Notification;
use Filament\Pages\Page;
use Illuminate\Support\Facades\Auth;
use Illuminate\Support\Facades\Schema;
use Livewire\WithFileUploads;
use UnitEnum;

class TicketScheda extends Page
{
    use WithFileUploads;

    protected static ?string $navigationLabel = 'Ticket Scheda';

    protected static ?string $title = 'Scheda Ticket';

    protected static BackedEnum|string|null $navigationIcon = 'heroicon-o-ticket';

    protected static UnitEnum|string|null $navigationGroup = 'Supporto';

    protected static ?int $navigationSort = 27;

    protected static ?string $slug = 'supporto/ticket-scheda';

    protected static bool $shouldRegisterNavigation = true;

    protected string $view = 'filament.pages.supporto.ticket-scheda';

    public ?int $ticketId = null;

    public ?string $notaInterna = null;

    public ?int $fornitoreId = null;

    public ?string $noteAssegnazione = null;

    /** @var array<int,mixed> */
    public array $nuoviAllegati = [];

    public ?string $descrizioneAllegati = null;

    /** @var array<int,array{id:int,nome:string}> */
    public array $fornitoriOptions = [];

    public static function canAccess(): bool
    {
        $user = Auth::user();

        return $user instanceof User
        && $user->hasAnyRole(['super-admin', 'admin', 'amministratore', 'collaboratore']);
    }

    public function mount(): void
    {
        $this->ticketId = (int) request()->query('ticket', 0) ?: null;
        $this->redirect(
            TicketGestione::getUrl(
                parameters: [
                    'ticket' => $this->ticketId,
                    'tab'    => 'scheda',
                ],
                panel: 'admin-filament'
            ),
            navigate: true
        );
    }

    public function getTicketGestioneUrl(): string
    {
        return TicketGestione::getUrl(panel: 'admin-filament');
    }

    public function getTicketMobileUrl(): string
    {
        return TicketMobile::getUrl(panel: 'admin-filament');
    }

    public function getTicketProperty(): ?Ticket
    {
        if (! $this->ticketId) {
            return null;
        }

        $user = Auth::user();
        if (! $user instanceof User) {
            return null;
        }

        $stabileId = StabileContext::resolveActiveStabileId($user);
        if (! $stabileId) {
            return null;
        }

        return Ticket::query()
            ->with([
                'stabile:id,denominazione',
                'categoriaTicket:id,nome',
                'assegnatoAFornitore:id,ragione_sociale,nome,cognome',
                'attachments.user:id,name',
                'messages.user:id,name',
                'interventi.fornitore:id,ragione_sociale,nome,cognome',
                'interventi.creatoDaUser:id,name',
            ])
            ->where('stabile_id', $stabileId)
            ->find($this->ticketId);
    }

    public function assegnaFornitore(): void
    {
        $ticket = $this->ticket;
        if (! $ticket) {
            Notification::make()->title('Ticket non trovato')->danger()->send();
            return;
        }

        $this->validate([
            'fornitoreId'      => ['required', 'integer', 'exists:fornitori,id'],
            'noteAssegnazione' => ['nullable', 'string', 'max:4000'],
        ]);

        $ticket->update([
            'assegnato_a_fornitore_id' => $this->fornitoreId,
            'stato'                    => in_array($ticket->stato, ['Aperto'], true) ? 'Preso in Carico' : $ticket->stato,
        ]);

        if (Schema::hasTable('ticket_interventi')) {
            $ultimo = TicketIntervento::query()
                ->where('ticket_id', $ticket->id)
                ->where('fornitore_id', $this->fornitoreId)
                ->latest('id')
                ->first();

            if (! $ultimo) {
                TicketIntervento::query()->create([
                    'ticket_id'           => $ticket->id,
                    'fornitore_id'        => $this->fornitoreId,
                    'creato_da_user_id'   => Auth::id(),
                    'stato'               => 'assegnato',
                    'note_amministratore' => $this->noteAssegnazione,
                ]);
            }
        }

        if (filled($this->noteAssegnazione)) {
            $ticket->messages()->create([
                'user_id'   => Auth::id(),
                'messaggio' => 'Assegnazione fornitore: ' . trim((string) $this->noteAssegnazione),
            ]);
        }

        Notification::make()
            ->title('Fornitore assegnato')
            ->success()
            ->send();

        $this->noteAssegnazione = null;
    }

    public function aggiungiNotaInterna(): void
    {
        $ticket = $this->ticket;
        if (! $ticket) {
            Notification::make()->title('Ticket non trovato')->danger()->send();
            return;
        }

        $this->validate([
            'notaInterna' => ['required', 'string', 'max:5000'],
        ]);

        $ticket->messages()->create([
            'user_id'   => Auth::id(),
            'messaggio' => trim((string) $this->notaInterna),
        ]);

        $this->notaInterna = null;

        Notification::make()
            ->title('Nota aggiunta')
            ->success()
            ->send();
    }

    public function caricaAllegati(): void
    {
        $ticket = $this->ticket;
        if (! $ticket) {
            Notification::make()->title('Ticket non trovato')->danger()->send();
            return;
        }

        if (! Schema::hasTable('ticket_attachments')) {
            Notification::make()
                ->title('Tabella allegati non pronta')
                ->danger()
                ->send();
            return;
        }

        $this->validate([
            'nuoviAllegati'       => ['required', 'array', 'max:8'],
            'nuoviAllegati.*'     => ['file', 'max:10240', 'mimes:jpg,jpeg,png,webp,pdf,doc,docx,xls,xlsx,txt'],
            'descrizioneAllegati' => ['nullable', 'string', 'max:500'],
        ]);

        $saved = 0;
        foreach ($this->nuoviAllegati as $file) {
            if (! is_object($file) || ! method_exists($file, 'store')) {
                continue;
            }

            $stored = app(TicketAttachmentUploadService::class)->store($file, 'ticket-scheda/' . $ticket->id);

            TicketAttachment::query()->create([
                'ticket_id'          => $ticket->id,
                'ticket_update_id'   => null,
                'user_id'            => Auth::id(),
                'file_path'          => $stored['path'],
                'original_file_name' => $stored['original_name'],
                'mime_type'          => $stored['mime'],
                'size'               => $stored['size'],
                'description'        => $this->descrizioneAllegati ?: 'Allegato da scheda ticket',
            ]);

            $saved++;
        }

        $this->nuoviAllegati       = [];
        $this->descrizioneAllegati = null;

        Notification::make()
            ->title('Allegati caricati')
            ->body('Caricati ' . $saved . ' allegati.')
            ->success()
            ->send();
    }

    private function loadFornitoriOptions(): void
    {
        $user = Auth::user();
        if (! $user instanceof User) {
            $this->fornitoriOptions = [];
            return;
        }

        $stabileId = StabileContext::resolveActiveStabileId($user);
        if (! $stabileId) {
            $this->fornitoriOptions = [];
            return;
        }

        $stabile = \App\Models\Stabile::query()->find($stabileId);
        $adminId = (int) ($stabile->amministratore_id ?? 0);

        $query = Fornitore::query()->orderBy('ragione_sociale')->orderBy('cognome')->orderBy('nome');
        if ($adminId > 0) {
            $query->where(function ($q) use ($adminId): void {
                $q->where('amministratore_id', $adminId)->orWhereNull('amministratore_id');
            });
        }

        $this->fornitoriOptions = $query->limit(400)->get()->map(function (Fornitore $f): array {
            $label = trim((string) ($f->ragione_sociale ?: trim(($f->nome ?? '') . ' ' . ($f->cognome ?? ''))));
            return [
                'id'   => (int) $f->id,
                'nome' => $label !== '' ? $label : ('Fornitore #' . $f->id),
            ];
        })->all();
    }
}