349 lines
11 KiB
PHP
349 lines
11 KiB
PHP
<?php
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namespace App\Filament\Pages\Strumenti;
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use App\Filament\Pages\Gescon\RubricaUniversaleScheda;
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use App\Models\ChiamataPostIt;
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use App\Models\CommunicationMessage;
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use App\Models\RubricaUniversale;
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use App\Models\Ticket;
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use App\Models\User;
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use BackedEnum;
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use Filament\Notifications\Notification;
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use Filament\Pages\Page;
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use Illuminate\Database\QueryException;
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use Illuminate\Support\Facades\Auth;
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use Illuminate\Support\Facades\Schema;
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use UnitEnum;
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class PostItGestione extends Page
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{
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protected static ?string $title = 'Post-it Gestione';
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protected static ?string $navigationLabel = 'Post-it Gestione';
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protected static BackedEnum|string|null $navigationIcon = 'heroicon-o-clipboard-document-list';
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protected static ?string $slug = 'strumenti/post-it-gestione';
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protected static bool $shouldRegisterNavigation = true;
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protected static UnitEnum|string|null $navigationGroup = 'Strumenti';
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protected static ?int $navigationSort = 11;
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protected string $view = 'filament.pages.strumenti.post-it-gestione';
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public string $activeTab = 'storico';
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/** @var array<int,string> */
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public array $riaperturaNote = [];
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/** @var array<string, int|null> */
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private array $rubricaPhoneCache = [];
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public function getPostItInserimentoUrl(): string
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{
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return PostIt::getUrl(panel: 'admin-filament');
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}
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public function convertiInTicket(int $postItId): void
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{
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if (! $this->isPostItTableReady()) {
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Notification::make()
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->title('Tabella chiamate non pronta')
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->body('Esegui prima le migrazioni per usare la gestione Post-it.')
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->danger()
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->send();
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return;
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}
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$postIt = ChiamataPostIt::query()->find($postItId);
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if (! $postIt) {
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return;
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}
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if ($postIt->ticket_id) {
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Notification::make()->title('Gia convertito in ticket')->warning()->send();
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return;
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}
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if (! $postIt->stabile_id) {
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Notification::make()
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->title('Stabile mancante')
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->body('Associa prima uno stabile al Post-it per poter creare il ticket.')
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->danger()
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->send();
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return;
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}
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$ticket = Ticket::query()->create([
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'stabile_id' => $postIt->stabile_id,
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'aperto_da_user_id' => Auth::id(),
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'titolo' => $postIt->oggetto ?: ('Chiamata da ' . ($postIt->nome_chiamante ?: 'Contatto sconosciuto')),
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'descrizione' => trim(($postIt->nota ?? '') . "\n\nRiferimento chiamata: #{$postIt->id}"),
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'data_apertura' => now(),
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'stato' => 'Aperto',
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'priorita' => $postIt->priorita,
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]);
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$postIt->ticket_id = $ticket->id;
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$postIt->stato = 'ticket';
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$postIt->save();
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Notification::make()
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->title('Ticket creato')
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->body("Ticket #{$ticket->id} creato dal Post-it #{$postIt->id}")
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->success()
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->send();
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}
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public function chiudiPostIt(int $postItId): void
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{
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if (! $this->isPostItTableReady()) {
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return;
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}
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$postIt = ChiamataPostIt::query()->find($postItId);
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if (! $postIt) {
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return;
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}
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$postIt->stato = 'chiusa';
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$postIt->save();
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Notification::make()
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->title('Post-it chiuso')
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->success()
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->send();
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}
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public function riapriPostIt(int $postItId): void
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{
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if (! $this->isPostItTableReady()) {
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return;
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}
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$postIt = ChiamataPostIt::query()->find($postItId);
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if (! $postIt) {
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return;
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}
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$noteInput = trim((string) ($this->riaperturaNote[$postItId] ?? ''));
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$stamp = now()->format('d/m/Y H:i');
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$noteLine = $noteInput !== ''
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? '[' . $stamp . '] Riapertura: ' . $noteInput
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: '[' . $stamp . '] Riapertura da gestione Post-it';
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$existing = trim((string) ($postIt->nota ?? ''));
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$postIt->nota = $existing !== '' ? ($existing . "\n" . $noteLine) : $noteLine;
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$postIt->stato = $postIt->ticket_id ? 'ticket' : 'post_it';
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if (Schema::hasColumn('chiamate_post_it', 'chiusa_il')) {
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$postIt->chiusa_il = null;
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}
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$postIt->save();
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if ($postIt->ticket_id) {
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$ticket = Ticket::query()->find((int) $postIt->ticket_id);
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if ($ticket && in_array((string) $ticket->stato, ['Chiuso', 'Risolto'], true)) {
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$ticket->stato = 'Preso in Carico';
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if (Schema::hasColumn('tickets', 'data_chiusura_effettiva')) {
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$ticket->data_chiusura_effettiva = null;
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}
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if (Schema::hasColumn('tickets', 'data_risoluzione_effettiva')) {
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$ticket->data_risoluzione_effettiva = null;
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}
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$ticket->save();
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if (method_exists($ticket, 'messages') && Schema::hasTable('ticket_messages')) {
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$ticket->messages()->create([
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'user_id' => Auth::id(),
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'messaggio' => $noteLine,
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]);
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}
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}
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}
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unset($this->riaperturaNote[$postItId]);
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Notification::make()
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->title('Post-it riaperto')
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->body('Riapertura completata con nota di tracciamento.')
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->success()
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->send();
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}
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public function getRecentiProperty()
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{
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if (! $this->isPostItTableReady()) {
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return collect();
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}
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try {
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return ChiamataPostIt::query()
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->with(['rubrica', 'stabile', 'ticket', 'creatoDa'])
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->orderByDesc('chiamata_il')
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->limit(50)
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->get();
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} catch (QueryException) {
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return collect();
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}
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}
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public function getChiamateTecnicheProperty()
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{
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if (! Schema::hasTable('communication_messages')) {
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return collect();
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}
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try {
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return CommunicationMessage::query()
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->with(['assignedUser:id,name', 'stabile:id,denominazione'])
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->where('channel', 'smdr')
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->latest('id')
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->limit(250)
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->get();
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} catch (QueryException) {
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return collect();
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}
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}
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public function creaPostItDaMessaggio(int $messageId): void
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{
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if (! $this->isPostItTableReady()) {
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Notification::make()->title('Tabella post-it non pronta')->danger()->send();
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return;
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}
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$message = CommunicationMessage::query()->find($messageId);
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if (! $message) {
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return;
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}
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if (! empty($message->post_it_id)) {
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Notification::make()->title('Post-it già associato')->warning()->send();
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return;
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}
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$smdr = (array) data_get($message->metadata, 'smdr', []);
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$line = trim((string) ($message->message_text ?? ''));
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$postIt = ChiamataPostIt::query()->create([
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'stabile_id' => $message->stabile_id,
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'creato_da_user_id' => Auth::id(),
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'telefono' => $message->phone_number,
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'nome_chiamante' => 'SMDR ' . strtoupper((string) $message->direction),
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'direzione' => $this->normalizePostItDirection((string) $message->direction),
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'origine' => 'smdr_table',
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'origine_id' => (string) $message->id,
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'durata_secondi' => is_numeric($smdr['duration_seconds'] ?? null) ? (int) $smdr['duration_seconds'] : null,
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'oggetto' => 'Chiamata da pannello tecnico SMDR',
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'nota' => $line !== '' ? $line : 'Evento SMDR senza testo riga',
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'priorita' => 'Media',
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'stato' => 'post_it',
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'chiamata_il' => $message->received_at ?? now(),
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]);
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$message->post_it_id = $postIt->id;
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$message->save();
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Notification::make()
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->title('Post-it creato da riga tecnica')
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->body('Post-it #' . $postIt->id . ' collegato al messaggio #' . $message->id)
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->success()
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->send();
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}
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private function normalizePostItDirection(string $direction): string
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{
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$d = strtolower(trim($direction));
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if ($d === 'inbound') {
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return 'in_arrivo';
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}
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if ($d === 'outbound' || $d === 'internal') {
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return 'in_uscita';
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}
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return 'in_arrivo';
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}
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public function isPostItTableReady(): bool
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{
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return Schema::hasTable('chiamate_post_it');
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}
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public function getRubricaUrlByPhone(?string $phone): ?string
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{
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$rubricaId = $this->resolveRubricaIdByPhone($phone);
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if (! $rubricaId) {
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return null;
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}
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return RubricaUniversaleScheda::getUrl(['record' => $rubricaId], panel: 'admin-filament');
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}
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public function getRubricaNomeByPhone(?string $phone): ?string
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{
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$rubricaId = $this->resolveRubricaIdByPhone($phone);
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if (! $rubricaId) {
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return null;
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}
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$rubrica = RubricaUniversale::query()->find($rubricaId, ['id', 'ragione_sociale', 'nome', 'cognome']);
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if (! $rubrica) {
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return null;
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}
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$nome = trim((string) ($rubrica->ragione_sociale ?: ((string) ($rubrica->nome ?? '') . ' ' . (string) ($rubrica->cognome ?? ''))));
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return $nome !== '' ? $nome : null;
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}
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private function resolveRubricaIdByPhone(?string $phone): ?int
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{
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$digits = preg_replace('/\D+/', '', (string) $phone);
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if (! is_string($digits) || $digits === '') {
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return null;
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}
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if (array_key_exists($digits, $this->rubricaPhoneCache)) {
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return $this->rubricaPhoneCache[$digits];
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}
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$adminId = (int) (Auth::user()?->amministratore?->id ?? 0);
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$query = RubricaUniversale::query();
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if ($adminId > 0 && Schema::hasColumn('rubrica_universale', 'amministratore_id')) {
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$query->where(function ($q) use ($adminId): void {
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$q->where('amministratore_id', $adminId)
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->orWhereNull('amministratore_id');
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});
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}
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$rubricaId = $query
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->where(function ($q) use ($digits): void {
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$q->orWhereRaw("REPLACE(REPLACE(REPLACE(COALESCE(telefono_ufficio,''), ' ', ''), '+', ''), '-', '') LIKE ?", ['%' . $digits . '%'])
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->orWhereRaw("REPLACE(REPLACE(REPLACE(COALESCE(telefono_cellulare,''), ' ', ''), '+', ''), '-', '') LIKE ?", ['%' . $digits . '%'])
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->orWhereRaw("REPLACE(REPLACE(REPLACE(COALESCE(telefono_casa,''), ' ', ''), '+', ''), '-', '') LIKE ?", ['%' . $digits . '%']);
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})
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->orderByDesc('id')
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->value('id');
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$result = is_numeric($rubricaId) ? (int) $rubricaId : null;
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$this->rubricaPhoneCache[$digits] = $result;
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return $result;
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}
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public static function canAccess(): bool
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{
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$user = Auth::user();
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return $user instanceof User
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&& $user->hasAnyRole(['super-admin', 'admin', 'amministratore', 'collaboratore']);
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}
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}
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