888 lines
31 KiB
PHP
888 lines
31 KiB
PHP
<?php
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namespace App\Filament\Pages\Strumenti;
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use App\Filament\Pages\Gescon\RubricaUniversaleScheda;
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use App\Models\ChiamataPostIt;
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use App\Models\CommunicationMessage;
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use App\Models\PbxClickToCallRequest;
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use App\Models\RubricaUniversale;
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use App\Models\Ticket;
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use App\Models\User;
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use BackedEnum;
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use Filament\Notifications\Notification;
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use Filament\Pages\Page;
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use Illuminate\Database\QueryException;
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use Illuminate\Support\Facades\Auth;
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use Illuminate\Support\Facades\Schema;
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use UnitEnum;
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class PostItGestione extends Page
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{
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protected static ?string $title = 'Post-it Gestione';
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protected static ?string $navigationLabel = 'Post-it Gestione';
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protected static BackedEnum|string|null $navigationIcon = 'heroicon-o-clipboard-document-list';
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protected static ?string $slug = 'strumenti/post-it-gestione';
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protected static bool $shouldRegisterNavigation = true;
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protected static UnitEnum|string|null $navigationGroup = 'Strumenti';
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protected static ?int $navigationSort = 11;
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protected string $view = 'filament.pages.strumenti.post-it-gestione';
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public ?int $focusPostItId = null;
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public string $activeTab = 'storico';
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public string $tecnicoCallView = 'esterne';
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public string $tecnicoDirectionFilter = 'tutte';
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public string $tecnicoSearch = '';
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public string $tecnicoLineFilter = '';
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public string $tecnicoScopeFilter = 'tutti';
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/** @var array<int,string> */
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public array $riaperturaNote = [];
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/** @var array<int,string> */
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public array $conversioneNote = [];
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/** @var array<string, int|null> */
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private array $rubricaPhoneCache = [];
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/** @var array<string, array{id:int|null,name:string|null}> */
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private array $pbxExtensionCache = [];
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/** @var array<int, CommunicationMessage|null> */
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private array $postItMessageCache = [];
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public function mount(): void
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{
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$focus = (int) request()->query('focus_post_it', 0);
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$this->focusPostItId = $focus > 0 ? $focus : null;
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if (in_array((string) request()->query('tab'), ['storico', 'lavagna'], true)) {
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$this->activeTab = (string) request()->query('tab');
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}
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}
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public function getPostItInserimentoUrl(): string
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{
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return PostIt::getUrl(panel: 'admin-filament');
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}
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public function getPostItPageUrl(int $postItId): string
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{
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return PostIt::getUrl(panel: 'admin-filament') . '?focus_post_it=' . $postItId;
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}
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public function convertiInTicket(int $postItId): void
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{
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if (! $this->isPostItTableReady()) {
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Notification::make()
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->title('Tabella chiamate non pronta')
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->body('Esegui prima le migrazioni per usare la gestione Post-it.')
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->danger()
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->send();
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return;
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}
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$postIt = ChiamataPostIt::query()->find($postItId);
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if (! $postIt) {
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return;
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}
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if ($postIt->ticket_id) {
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Notification::make()->title('Gia convertito in ticket')->warning()->send();
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return;
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}
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if (! $postIt->stabile_id) {
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Notification::make()
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->title('Stabile mancante')
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->body('Associa prima uno stabile al Post-it per poter creare il ticket.')
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->danger()
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->send();
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return;
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}
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$ticket = Ticket::query()->create([
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'stabile_id' => $postIt->stabile_id,
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'aperto_da_user_id' => Auth::id(),
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'titolo' => $postIt->oggetto ?: ('Chiamata da ' . ($postIt->nome_chiamante ?: 'Contatto sconosciuto')),
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'descrizione' => $this->buildTicketDescriptionFromPostIt($postItId, $postIt),
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'data_apertura' => now(),
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'stato' => 'Aperto',
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'priorita' => $postIt->priorita,
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]);
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$postIt->ticket_id = $ticket->id;
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$postIt->stato = 'ticket';
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$postIt->save();
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Notification::make()
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->title('Ticket creato')
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->body("Ticket #{$ticket->id} creato dal Post-it #{$postIt->id}")
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->success()
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->send();
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unset($this->conversioneNote[$postItId]);
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}
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public function chiudiPostIt(int $postItId): void
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{
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if (! $this->isPostItTableReady()) {
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return;
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}
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$postIt = ChiamataPostIt::query()->find($postItId);
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if (! $postIt) {
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return;
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}
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$postIt->stato = 'chiusa';
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$postIt->save();
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Notification::make()
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->title('Post-it chiuso')
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->success()
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->send();
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}
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public function riapriPostIt(int $postItId): void
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{
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if (! $this->isPostItTableReady()) {
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return;
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}
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$postIt = ChiamataPostIt::query()->find($postItId);
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if (! $postIt) {
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return;
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}
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$noteInput = trim((string) ($this->riaperturaNote[$postItId] ?? ''));
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$stamp = now()->format('d/m/Y H:i');
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$noteLine = $noteInput !== ''
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? '[' . $stamp . '] Riapertura: ' . $noteInput
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: '[' . $stamp . '] Riapertura da gestione Post-it';
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$existing = trim((string) ($postIt->nota ?? ''));
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$postIt->nota = $existing !== '' ? ($existing . "\n" . $noteLine) : $noteLine;
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$postIt->stato = $postIt->ticket_id ? 'ticket' : 'post_it';
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if (Schema::hasColumn('chiamate_post_it', 'chiusa_il')) {
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$postIt->chiusa_il = null;
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}
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$postIt->save();
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if ($postIt->ticket_id) {
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$ticket = Ticket::query()->find((int) $postIt->ticket_id);
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if ($ticket && in_array((string) $ticket->stato, ['Chiuso', 'Risolto'], true)) {
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$ticket->stato = 'Preso in Carico';
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if (Schema::hasColumn('tickets', 'data_chiusura_effettiva')) {
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$ticket->data_chiusura_effettiva = null;
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}
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if (Schema::hasColumn('tickets', 'data_risoluzione_effettiva')) {
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$ticket->data_risoluzione_effettiva = null;
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}
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$ticket->save();
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if (method_exists($ticket, 'messages') && Schema::hasTable('ticket_messages')) {
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$ticket->messages()->create([
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'user_id' => Auth::id(),
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'messaggio' => $noteLine,
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]);
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}
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}
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}
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unset($this->riaperturaNote[$postItId]);
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Notification::make()
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->title('Post-it riaperto')
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->body('Riapertura completata con nota di tracciamento.')
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->success()
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->send();
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}
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public function getRecentiProperty()
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{
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if (! $this->isPostItTableReady()) {
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return collect();
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}
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try {
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$query = ChiamataPostIt::query()
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->with(['rubrica', 'stabile', 'ticket', 'creatoDa', 'assegnatoAUser:id,name', 'assegnatoAFornitore:id,ragione_sociale,nome,cognome'])
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->orderByDesc('chiamata_il')
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->orderByDesc('id');
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if ($this->focusPostItId) {
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$query->orderByRaw('CASE WHEN id = ? THEN 0 ELSE 1 END', [$this->focusPostItId]);
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}
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return $query->limit(80)->get();
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} catch (QueryException) {
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return collect();
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}
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}
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public function getRecentiVisibiliProperty()
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{
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return $this->recenti
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->filter(fn(ChiamataPostIt $postIt): bool => ! $this->isInternalPostIt($postIt))
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->values();
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}
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public function getRecentiRaggruppatiProperty()
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{
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$groups = [];
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foreach ($this->recentiVisibili as $postIt) {
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if ($this->isInternalPostIt($postIt)) {
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continue;
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}
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$groupKey = $this->buildGroupedPostItKey($postIt);
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if (isset($groups[$groupKey])) {
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$groups[$groupKey]['items'][] = $postIt;
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$groups[$groupKey]['count']++;
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$groups[$groupKey]['last_at'] = optional($postIt->chiamata_il)->format('d/m/Y H:i') ?: '-';
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$groups[$groupKey]['latest'] = $this->resolveLatestGroupedPostIt($groups[$groupKey]['items']);
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$groups[$groupKey]['caller_label'] = $this->resolveGroupedCallerLabel($groups[$groupKey]['items']);
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continue;
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}
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$groups[$groupKey] = [
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'key' => $groupKey,
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'items' => [$postIt],
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'count' => 1,
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'latest' => $postIt,
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'caller_label' => $postIt->nome_chiamante ?: 'Chiamante non identificato',
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'phone' => (string) ($postIt->telefono ?? ''),
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'first_at' => optional($postIt->chiamata_il)->format('d/m/Y H:i') ?: '-',
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'last_at' => optional($postIt->chiamata_il)->format('d/m/Y H:i') ?: '-',
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];
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}
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return collect(array_values($groups))
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->map(function (array $group): array {
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usort($group['items'], function (ChiamataPostIt $left, ChiamataPostIt $right): int {
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return ($right->chiamata_il?->getTimestamp() ?? 0) <=> ($left->chiamata_il?->getTimestamp() ?? 0);
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});
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$group['latest'] = $this->resolveLatestGroupedPostIt($group['items']);
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$oldest = collect($group['items'])
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->sortBy(fn(ChiamataPostIt $item) => $item->chiamata_il?->getTimestamp() ?? 0)
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->first();
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$group['first_at'] = optional($oldest?->chiamata_il)->format('d/m/Y H:i') ?: '-';
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$group['last_at'] = optional($group['latest']->chiamata_il)->format('d/m/Y H:i') ?: '-';
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return $group;
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})
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->sortByDesc(fn(array $group) => $group['latest']->chiamata_il?->getTimestamp() ?? 0)
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->values();
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}
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public function getChiamateTecnicheProperty()
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{
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if (! Schema::hasTable('communication_messages')) {
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return collect();
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}
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try {
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$query = CommunicationMessage::query()
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->with(['assignedUser:id,name', 'stabile:id,denominazione'])
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->latest('id');
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if ($this->activeTab === 'smdr') {
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$query->where('channel', 'smdr');
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} elseif ($this->activeTab === 'csta') {
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$query->where('channel', 'panasonic_csta');
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} else {
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$query->whereIn('channel', ['smdr', 'panasonic_csta']);
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}
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if ($this->tecnicoCallView === 'interne') {
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$query->where('direction', 'internal');
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} elseif ($this->tecnicoCallView === 'esterne') {
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$query->where('direction', '!=', 'internal');
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}
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if (in_array($this->tecnicoDirectionFilter, ['inbound', 'outbound', 'internal'], true)) {
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$query->where('direction', $this->tecnicoDirectionFilter);
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}
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$search = trim($this->tecnicoSearch);
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if ($search !== '') {
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$query->where(function ($q) use ($search): void {
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$q->where('phone_number', 'like', '%' . $search . '%')
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->orWhere('target_extension', 'like', '%' . $search . '%')
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->orWhere('message_text', 'like', '%' . $search . '%')
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->orWhere('sender_name', 'like', '%' . $search . '%');
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});
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}
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$items = $query
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->limit(250)
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->get();
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if (in_array($this->tecnicoScopeFilter, ['studio', 'esterno', 'interno'], true)) {
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$items = $items->filter(fn(CommunicationMessage $message): bool => $this->getTecnicoScope($message) === $this->tecnicoScopeFilter)->values();
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}
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$lineFilter = trim($this->tecnicoLineFilter);
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if ($lineFilter !== '') {
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$items = $items->filter(fn(CommunicationMessage $message): bool => $this->matchesTecnicoLineFilter($message, $lineFilter))->values();
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}
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return $items;
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} catch (QueryException) {
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return collect();
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}
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}
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public function getRecentClickToCallRequestsProperty()
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{
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if (! Schema::hasTable('pbx_click_to_call_requests')) {
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return collect();
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}
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$user = Auth::user();
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if (! $user instanceof User) {
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return collect();
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}
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$extension = $this->normalizeExtension((string) ($user->pbx_extension ?? ''));
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return PbxClickToCallRequest::query()
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->when($extension !== '', function ($query) use ($extension, $user): void {
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$query->where(function ($inner) use ($extension, $user): void {
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$inner->where('source_extension', $extension)
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->orWhere('requested_by_user_id', (int) $user->id);
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});
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}, fn($query) => $query->where('requested_by_user_id', (int) $user->id))
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->orderByDesc('requested_at')
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->orderByDesc('id')
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->limit(20)
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->get();
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}
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public function creaPostItDaMessaggio(int $messageId): void
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{
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if (! $this->isPostItTableReady()) {
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Notification::make()->title('Tabella post-it non pronta')->danger()->send();
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return;
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}
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$message = CommunicationMessage::query()->find($messageId);
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if (! $message) {
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return;
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}
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if (! empty($message->post_it_id)) {
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Notification::make()->title('Post-it già associato')->warning()->send();
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return;
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}
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$sourceKey = (string) ($message->channel ?: 'cti');
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$sourceLabel = $sourceKey === 'panasonic_csta' ? 'Panasonic CTI' : 'SMDR';
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$smdr = (array) data_get($message->metadata, 'smdr', []);
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$line = trim((string) ($message->message_text ?? ''));
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$phone = (string) ($message->phone_number ?: ($smdr['dial_number'] ?? ''));
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$nominativo = $this->getTecnicoNominativo($message);
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$lineLabel = $this->getTecnicoLineaLabel($message);
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$direction = match (strtolower(trim((string) $message->direction))) {
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'inbound' => 'Chiamata ricevuta',
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'outbound' => 'Chiamata effettuata',
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'internal' => 'Chiamata interna',
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default => 'Evento telefonico',
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};
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$oggetto = $direction;
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if ($lineLabel !== '-') {
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$oggetto .= (string) $message->channel === 'smdr'
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? ' - linea ' . $lineLabel
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: ' - ' . $lineLabel;
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}
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$notaParts = [];
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if ($phone !== '') {
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$notaParts[] = 'Numero: ' . $phone;
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}
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if ($nominativo) {
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$notaParts[] = 'Contatto: ' . $nominativo;
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}
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if ($line !== '') {
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$notaParts[] = 'Dettaglio sorgente: ' . $line;
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}
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$postIt = ChiamataPostIt::query()->create([
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'stabile_id' => $message->stabile_id,
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'creato_da_user_id' => Auth::id(),
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'telefono' => $message->phone_number,
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'nome_chiamante' => $nominativo ?: ($phone !== '' ? $phone : ($sourceLabel . ' ' . strtoupper((string) $message->direction))),
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'direzione' => $this->normalizePostItDirection((string) $message->direction),
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'origine' => $sourceKey . '_table',
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'origine_id' => (string) $message->id,
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'durata_secondi' => is_numeric($smdr['duration_seconds'] ?? null) ? (int) $smdr['duration_seconds'] : null,
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'oggetto' => $oggetto,
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'nota' => $notaParts !== [] ? implode("\n", $notaParts) : ('Evento ' . $sourceLabel . ' senza dettagli operativi'),
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'priorita' => 'Media',
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'stato' => 'post_it',
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'chiamata_il' => $message->received_at ?? now(),
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]);
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$message->post_it_id = $postIt->id;
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$message->save();
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Notification::make()
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->title('Post-it creato da riga tecnica')
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->body('Post-it #' . $postIt->id . ' collegato al messaggio #' . $message->id)
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->success()
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->send();
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}
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private function normalizePostItDirection(string $direction): string
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{
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$d = strtolower(trim($direction));
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if ($d === 'inbound') {
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return 'in_arrivo';
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}
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if ($d === 'outbound' || $d === 'internal') {
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return 'in_uscita';
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}
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return 'in_arrivo';
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}
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public function isPostItTableReady(): bool
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{
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return Schema::hasTable('chiamate_post_it');
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}
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public function getRubricaUrlByPhone(?string $phone): ?string
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{
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$rubricaId = $this->resolveRubricaIdByPhone($phone);
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if (! $rubricaId) {
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return null;
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}
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return RubricaUniversaleScheda::getUrl(['record' => $rubricaId], panel: 'admin-filament');
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}
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public function getRubricaNomeByPhone(?string $phone): ?string
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{
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$rubricaId = $this->resolveRubricaIdByPhone($phone);
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if (! $rubricaId) {
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return null;
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}
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$rubrica = RubricaUniversale::query()->find($rubricaId, ['id', 'ragione_sociale', 'nome', 'cognome']);
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if (! $rubrica) {
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return null;
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}
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$nome = trim((string) ($rubrica->ragione_sociale ?: ((string) ($rubrica->nome ?? '') . ' ' . (string) ($rubrica->cognome ?? ''))));
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return $nome !== '' ? $nome : null;
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}
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public function getTecnicoNominativo(CommunicationMessage $message): ?string
|
|
{
|
|
$extension = $this->extractExtensionFromMessage($message);
|
|
if ($this->isInternalSmdrMessage($message)) {
|
|
return $this->getCollaboratoreNomeByExtension($extension);
|
|
}
|
|
|
|
$phone = (string) ($message->phone_number ?: data_get($message->metadata, 'smdr.dial_number', ''));
|
|
|
|
return $this->getRubricaNomeByPhone($phone);
|
|
}
|
|
|
|
public function getTecnicoProviderLabel(CommunicationMessage $message): string
|
|
{
|
|
$provider = strtolower(trim((string) data_get($message->metadata, 'provider', '')));
|
|
if ($provider === '') {
|
|
$provider = (string) $message->channel;
|
|
}
|
|
|
|
return match ($provider) {
|
|
'smdr' => 'SMDR',
|
|
'panasonic_csta' => 'CSTA',
|
|
'panasonic_ns1000' => 'Panasonic NS1000',
|
|
'freepbx' => 'FreePBX',
|
|
default => strtoupper(str_replace('_', ' ', $provider)),
|
|
};
|
|
}
|
|
|
|
public function getTecnicoLineaLabel(CommunicationMessage $message): string
|
|
{
|
|
if ((string) $message->channel === 'smdr') {
|
|
$line = trim((string) data_get($message->metadata, 'smdr.co', ''));
|
|
return $line !== '' ? $line : '-';
|
|
}
|
|
|
|
$eventType = trim((string) data_get($message->metadata, 'event_type', ''));
|
|
$providerCallId = trim((string) data_get($message->metadata, 'provider_call_id', ''));
|
|
$parts = array_values(array_filter([$eventType, $providerCallId], fn(string $value): bool => $value !== ''));
|
|
|
|
return $parts !== [] ? implode(' / ', $parts) : '-';
|
|
}
|
|
|
|
private function matchesTecnicoLineFilter(CommunicationMessage $message, string $filter): bool
|
|
{
|
|
$needle = mb_strtolower(trim($filter));
|
|
if ($needle === '') {
|
|
return true;
|
|
}
|
|
|
|
$haystacks = [
|
|
mb_strtolower($this->getTecnicoLineaLabel($message)),
|
|
mb_strtolower((string) ($message->target_extension ?? '')),
|
|
mb_strtolower((string) data_get($message->metadata, 'smdr.co', '')),
|
|
mb_strtolower((string) data_get($message->metadata, 'provider_call_id', '')),
|
|
mb_strtolower((string) ($message->message_text ?? '')),
|
|
];
|
|
|
|
foreach ($haystacks as $haystack) {
|
|
if ($haystack !== '' && str_contains($haystack, $needle)) {
|
|
return true;
|
|
}
|
|
}
|
|
|
|
return false;
|
|
}
|
|
|
|
private function buildTicketDescriptionFromPostIt(int $postItId, ChiamataPostIt $postIt): string
|
|
{
|
|
$parts = [];
|
|
|
|
$nota = trim((string) ($postIt->nota ?? ''));
|
|
if ($nota !== '') {
|
|
$parts[] = $nota;
|
|
}
|
|
|
|
$conversioneNote = trim((string) ($this->conversioneNote[$postItId] ?? ''));
|
|
if ($conversioneNote !== '') {
|
|
$parts[] = 'Nota operatore prima della conversione:' . "\n" . $conversioneNote;
|
|
}
|
|
|
|
$parts[] = 'Riferimento chiamata: #' . $postIt->id;
|
|
|
|
return implode("\n\n", $parts);
|
|
}
|
|
|
|
private function buildGroupedPostItKey(ChiamataPostIt $postIt): string
|
|
{
|
|
$phone = $this->normalizeGroupedPhone((string) ($postIt->telefono ?? ''));
|
|
if ($phone !== '') {
|
|
return 'phone:' . $phone;
|
|
}
|
|
|
|
return 'caller:' . mb_strtolower(trim((string) ($postIt->nome_chiamante ?? 'sconosciuto')));
|
|
}
|
|
|
|
private function isInternalPostIt(ChiamataPostIt $postIt): bool
|
|
{
|
|
$message = $this->resolveMessageFromPostIt($postIt);
|
|
if ($message instanceof CommunicationMessage) {
|
|
return $this->isInternalSmdrMessage($message);
|
|
}
|
|
|
|
return false;
|
|
}
|
|
|
|
private function resolveMessageFromPostIt(ChiamataPostIt $postIt): ?CommunicationMessage
|
|
{
|
|
$originId = (int) ($postIt->origine_id ?? 0);
|
|
if ($originId <= 0) {
|
|
return null;
|
|
}
|
|
|
|
if (array_key_exists($originId, $this->postItMessageCache)) {
|
|
return $this->postItMessageCache[$originId];
|
|
}
|
|
|
|
$message = CommunicationMessage::query()->find($originId);
|
|
$this->postItMessageCache[$originId] = $message;
|
|
|
|
return $message;
|
|
}
|
|
|
|
private function normalizeGroupedPhone(string $phone): string
|
|
{
|
|
return preg_replace('/\D+/', '', $phone) ?: '';
|
|
}
|
|
|
|
/**
|
|
* @param array<int,ChiamataPostIt> $items
|
|
*/
|
|
private function resolveLatestGroupedPostIt(array $items): ChiamataPostIt
|
|
{
|
|
usort($items, function (ChiamataPostIt $left, ChiamataPostIt $right): int {
|
|
return ($right->chiamata_il?->getTimestamp() ?? 0) <=> ($left->chiamata_il?->getTimestamp() ?? 0);
|
|
});
|
|
|
|
return $items[0];
|
|
}
|
|
|
|
/**
|
|
* @param array<int,ChiamataPostIt> $items
|
|
*/
|
|
private function resolveGroupedCallerLabel(array $items): string
|
|
{
|
|
foreach ($items as $item) {
|
|
$label = trim((string) ($item->nome_chiamante ?? ''));
|
|
if ($label !== '') {
|
|
return $label;
|
|
}
|
|
}
|
|
|
|
return 'Chiamante non identificato';
|
|
}
|
|
|
|
public function richiediClickToCallDaMessaggio(int $messageId): void
|
|
{
|
|
$user = Auth::user();
|
|
if (! $user instanceof User) {
|
|
return;
|
|
}
|
|
|
|
$extension = $this->normalizeExtension((string) ($user->pbx_extension ?? ''));
|
|
if (! (bool) ($user->pbx_click_to_call_enabled ?? false) || $extension === '') {
|
|
Notification::make()->title('Click-to-call non abilitato per il tuo utente')->warning()->send();
|
|
return;
|
|
}
|
|
|
|
$message = CommunicationMessage::query()->find($messageId);
|
|
if (! $message) {
|
|
Notification::make()->title('Messaggio tecnico non trovato')->warning()->send();
|
|
return;
|
|
}
|
|
|
|
$phone = preg_replace('/\D+/', '', (string) ($message->phone_number ?: data_get($message->metadata, 'smdr.dial_number', '')));
|
|
if (! is_string($phone) || $phone === '') {
|
|
Notification::make()->title('Numero non valido')->warning()->send();
|
|
return;
|
|
}
|
|
|
|
PbxClickToCallRequest::query()->create([
|
|
'requested_by_user_id' => (int) $user->id,
|
|
'assigned_user_id' => (int) $user->id,
|
|
'stabile_id' => $message->stabile_id,
|
|
'communication_message_id' => (int) $message->id,
|
|
'source_extension' => $extension,
|
|
'target_number' => $phone,
|
|
'status' => 'pending',
|
|
'note' => 'Richiesta da Post-it Gestione [' . $this->getTecnicoProviderLabel($message) . ']',
|
|
'requested_at' => now(),
|
|
'metadata' => [
|
|
'requested_from' => 'post_it_gestione',
|
|
'source_channel' => (string) $message->channel,
|
|
'provider' => (string) data_get($message->metadata, 'provider', $message->channel),
|
|
'target_extension' => (string) ($message->target_extension ?? ''),
|
|
],
|
|
]);
|
|
|
|
Notification::make()
|
|
->title('Richiesta click-to-call registrata')
|
|
->body('Interno ' . $extension . ' -> ' . $phone)
|
|
->success()
|
|
->send();
|
|
}
|
|
|
|
public function getCollaboratoreNomeByExtension(?string $extension): ?string
|
|
{
|
|
$normalized = $this->normalizeExtension($extension);
|
|
if ($normalized === null) {
|
|
return null;
|
|
}
|
|
|
|
if (array_key_exists($normalized, $this->pbxExtensionCache)) {
|
|
return $this->pbxExtensionCache[$normalized]['name'];
|
|
}
|
|
|
|
if (! Schema::hasColumn('users', 'pbx_extension')) {
|
|
$this->pbxExtensionCache[$normalized] = ['id' => null, 'name' => null];
|
|
return null;
|
|
}
|
|
|
|
$user = User::query()
|
|
->select(['id', 'name', 'pbx_extension'])
|
|
->where('pbx_extension', $normalized)
|
|
->first();
|
|
|
|
$result = [
|
|
'id' => $user ? (int) $user->id : null,
|
|
'name' => $user ? trim((string) $user->name) : null,
|
|
];
|
|
|
|
$this->pbxExtensionCache[$normalized] = $result;
|
|
|
|
return $result['name'];
|
|
}
|
|
|
|
public function isInternalSmdrMessage(CommunicationMessage $message): bool
|
|
{
|
|
if ((string) $message->direction === 'internal') {
|
|
return true;
|
|
}
|
|
|
|
$extension = $this->extractExtensionFromMessage($message);
|
|
$phone = preg_replace('/\D+/', '', (string) ($message->phone_number ?: data_get($message->metadata, 'smdr.dial_number', '')));
|
|
|
|
return $extension !== null && $phone !== '' && $phone === $extension;
|
|
}
|
|
|
|
public function getTecnicoInternoLabel(CommunicationMessage $message): string
|
|
{
|
|
$extension = $this->extractExtensionFromMessage($message);
|
|
if ($extension === null) {
|
|
return '-';
|
|
}
|
|
|
|
$name = $this->getCollaboratoreNomeByExtension($extension);
|
|
if ($name === null) {
|
|
return $extension;
|
|
}
|
|
|
|
return $extension . ' - ' . $name;
|
|
}
|
|
|
|
public function getTecnicoScope(CommunicationMessage $message): string
|
|
{
|
|
if ($this->isInternalSmdrMessage($message)) {
|
|
return 'interno';
|
|
}
|
|
|
|
if ($this->isManagedStudioNumberMessage($message)) {
|
|
return 'studio';
|
|
}
|
|
|
|
return 'esterno';
|
|
}
|
|
|
|
public function getTecnicoScopeLabel(CommunicationMessage $message): string
|
|
{
|
|
return match ($this->getTecnicoScope($message)) {
|
|
'interno' => 'Interno collaboratore',
|
|
'studio' => 'Numero studio gestito',
|
|
default => 'Numero esterno',
|
|
};
|
|
}
|
|
|
|
private function resolveRubricaIdByPhone(?string $phone): ?int
|
|
{
|
|
$digits = preg_replace('/\D+/', '', (string) $phone);
|
|
if (! is_string($digits) || $digits === '') {
|
|
return null;
|
|
}
|
|
|
|
if ($this->isKnownPbxExtension($digits)) {
|
|
return null;
|
|
}
|
|
|
|
if (array_key_exists($digits, $this->rubricaPhoneCache)) {
|
|
return $this->rubricaPhoneCache[$digits];
|
|
}
|
|
|
|
$adminId = (int) (Auth::user()?->amministratore?->id ?? 0);
|
|
|
|
$query = RubricaUniversale::query();
|
|
if ($adminId > 0 && Schema::hasColumn('rubrica_universale', 'amministratore_id')) {
|
|
$query->where(function ($q) use ($adminId): void {
|
|
$q->where('amministratore_id', $adminId)
|
|
->orWhereNull('amministratore_id');
|
|
});
|
|
}
|
|
|
|
$rubricaId = $query
|
|
->where(function ($q) use ($digits): void {
|
|
$q->orWhereRaw("REPLACE(REPLACE(REPLACE(COALESCE(telefono_ufficio,''), ' ', ''), '+', ''), '-', '') LIKE ?", ['%' . $digits . '%'])
|
|
->orWhereRaw("REPLACE(REPLACE(REPLACE(COALESCE(telefono_cellulare,''), ' ', ''), '+', ''), '-', '') LIKE ?", ['%' . $digits . '%'])
|
|
->orWhereRaw("REPLACE(REPLACE(REPLACE(COALESCE(telefono_casa,''), ' ', ''), '+', ''), '-', '') LIKE ?", ['%' . $digits . '%']);
|
|
})
|
|
->orderByDesc('id')
|
|
->value('id');
|
|
|
|
$result = is_numeric($rubricaId) ? (int) $rubricaId : null;
|
|
$this->rubricaPhoneCache[$digits] = $result;
|
|
|
|
return $result;
|
|
}
|
|
|
|
private function extractExtensionFromMessage(CommunicationMessage $message): ?string
|
|
{
|
|
$extension = (string) ($message->target_extension ?: data_get($message->metadata, 'smdr.extension', ''));
|
|
|
|
return $this->normalizeExtension($extension);
|
|
}
|
|
|
|
private function normalizeExtension(?string $extension): ?string
|
|
{
|
|
$digits = preg_replace('/\D+/', '', (string) $extension);
|
|
|
|
return is_string($digits) && $digits !== '' ? $digits : null;
|
|
}
|
|
|
|
private function isKnownPbxExtension(string $digits): bool
|
|
{
|
|
if (strlen($digits) > 6 || ! Schema::hasColumn('users', 'pbx_extension')) {
|
|
return false;
|
|
}
|
|
|
|
return User::query()->where('pbx_extension', $digits)->exists();
|
|
}
|
|
|
|
private function isManagedStudioNumberMessage(CommunicationMessage $message): bool
|
|
{
|
|
$phoneDigits = preg_replace('/\D+/', '', (string) ($message->phone_number ?: data_get($message->metadata, 'smdr.dial_number', '')));
|
|
if (! is_string($phoneDigits) || $phoneDigits === '') {
|
|
return false;
|
|
}
|
|
|
|
return in_array($phoneDigits, $this->getManagedStudioNumbers(), true);
|
|
}
|
|
|
|
/** @return array<int,string> */
|
|
private function getManagedStudioNumbers(): array
|
|
{
|
|
$user = Auth::user();
|
|
if (! $user) {
|
|
return [];
|
|
}
|
|
|
|
$impostazioni = (array) (($user->amministratore?->impostazioni ?? []));
|
|
$centralino = (array) ($impostazioni['centralino'] ?? []);
|
|
|
|
$numbers = [];
|
|
foreach (['numero_principale', 'numero_backup', 'numero_emergenza'] as $key) {
|
|
$digits = preg_replace('/\D+/', '', (string) ($centralino[$key] ?? ''));
|
|
if (is_string($digits) && $digits !== '') {
|
|
$numbers[] = $digits;
|
|
}
|
|
}
|
|
|
|
return array_values(array_unique($numbers));
|
|
}
|
|
|
|
public static function canAccess(): bool
|
|
{
|
|
$user = Auth::user();
|
|
|
|
return $user instanceof User
|
|
&& $user->hasAnyRole(['super-admin', 'admin', 'amministratore', 'collaboratore']);
|
|
}
|
|
}
|