454 lines
16 KiB
PHP
454 lines
16 KiB
PHP
<?php
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namespace App\Http\Controllers\Api;
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use App\Http\Controllers\Controller;
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use App\Models\ChiamataPostIt;
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use App\Models\RubricaUniversale;
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use App\Support\PhoneNumber;
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use Illuminate\Http\JsonResponse;
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use Illuminate\Http\Request;
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use Illuminate\Support\Facades\Http;
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use Illuminate\Support\Facades\Log;
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use Illuminate\Support\Facades\Schema;
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use Illuminate\Support\Str;
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class PanasonicCstaController extends Controller
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{
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public function incoming(Request $request): JsonResponse
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{
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if (! $this->isAuthorized($request)) {
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$this->logUnauthorizedAttempt($request, 'incoming');
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return response()->json(['ok' => false, 'message' => 'Unauthorized'], 401);
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}
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$traceId = (string) Str::uuid();
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$payload = $request->validate([
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'phone' => ['required', 'string', 'max:64'],
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'name' => ['nullable', 'string', 'max:255'],
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'direction' => ['nullable', 'in:in_arrivo,in_uscita,persa'],
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'outcome' => ['nullable', 'string', 'max:255'],
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'event_id' => ['nullable', 'string', 'max:100'],
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'called_extension' => ['nullable', 'string', 'max:30'],
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'note' => ['nullable', 'string'],
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'called_at' => ['nullable', 'date'],
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'is_test' => ['nullable', 'boolean'],
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]);
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[$isTest, $classification] = $this->classifyCall($payload);
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$this->logTrace('incoming.received', $request, $payload, [
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'trace_id' => $traceId,
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'classification' => $classification,
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'is_test' => $isTest,
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]);
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$normalized = PhoneNumber::normalizeForMatch((string) $payload['phone']);
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$rubrica = $this->findRubricaByPhone($normalized);
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$postIt = null;
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if (Schema::hasTable('chiamate_post_it')) {
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$postIt = ChiamataPostIt::query()->create([
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'stabile_id' => null,
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'rubrica_id' => $rubrica?->id,
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'ticket_id' => null,
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'creato_da_user_id' => null,
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'telefono' => $normalized !== '' ? $normalized : (string) $payload['phone'],
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'nome_chiamante' => $rubrica?->nome_completo ?: ($payload['name'] ?? null),
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'direzione' => $payload['direction'] ?? 'in_arrivo',
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'esito' => $payload['outcome'] ?? null,
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'origine' => 'panasonic_ns1000',
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'origine_id' => $payload['event_id'] ?? null,
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'oggetto' => 'Chiamata ' . (($payload['direction'] ?? 'in_arrivo') === 'in_arrivo' ? 'in arrivo' : 'telefonica'),
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'nota' => $this->buildNote($payload),
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'priorita' => 'Media',
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'stato' => 'post_it',
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'chiamata_il' => $payload['called_at'] ?? now(),
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]);
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}
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$this->mirrorToPeerIfEnabled($request, 'incoming', $payload);
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$this->logTrace('incoming.stored', $request, $payload, [
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'trace_id' => $traceId,
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'post_it_id' => $postIt?->id,
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'rubrica_id' => $rubrica?->id,
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'classification' => $classification,
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'is_test' => $isTest,
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]);
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return response()->json([
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'ok' => true,
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'source' => 'panasonic_ns1000',
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'trace_id' => $traceId,
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'phone_normalized' => $normalized,
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'matched' => (bool) $rubrica,
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'rubrica' => $rubrica ? [
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'id' => $rubrica->id,
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'nome_completo' => $rubrica->nome_completo,
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'categoria' => $rubrica->categoria,
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] : null,
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'post_it_id' => $postIt?->id,
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'called_extension' => $payload['called_extension'] ?? null,
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]);
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}
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public function lookup(Request $request): JsonResponse
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{
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if (! $this->isAuthorized($request)) {
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$this->logUnauthorizedAttempt($request, 'lookup');
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return response()->json(['ok' => false, 'message' => 'Unauthorized'], 401);
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}
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$data = $request->validate([
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'phone' => ['required', 'string', 'max:64'],
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]);
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$normalized = PhoneNumber::normalizeForMatch((string) $data['phone']);
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$rubrica = $this->findRubricaByPhone($normalized);
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return response()->json([
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'ok' => true,
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'phone_normalized' => $normalized,
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'matched' => (bool) $rubrica,
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'rubrica' => $rubrica ? [
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'id' => $rubrica->id,
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'nome_completo' => $rubrica->nome_completo,
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'telefono_ufficio' => $rubrica->telefono_ufficio,
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'telefono_cellulare' => $rubrica->telefono_cellulare,
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'telefono_casa' => $rubrica->telefono_casa,
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'categoria' => $rubrica->categoria,
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] : null,
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]);
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}
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public function callEnded(Request $request): JsonResponse
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{
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if (! $this->isAuthorized($request)) {
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$this->logUnauthorizedAttempt($request, 'call-ended');
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return response()->json(['ok' => false, 'message' => 'Unauthorized'], 401);
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}
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$traceId = (string) Str::uuid();
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$payload = $request->validate([
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'phone' => ['nullable', 'string', 'max:64', 'required_without:event_id'],
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'event_id' => ['nullable', 'string', 'max:100', 'required_without:phone'],
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'outcome' => ['nullable', 'string', 'max:255'],
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'duration_seconds' => ['nullable', 'integer', 'min:0', 'max:86400'],
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'ended_at' => ['nullable', 'date'],
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'direction' => ['nullable', 'in:in_arrivo,in_uscita,persa'],
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'called_extension' => ['nullable', 'string', 'max:30'],
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'note' => ['nullable', 'string'],
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'is_test' => ['nullable', 'boolean'],
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]);
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[$isTest, $classification] = $this->classifyCall($payload);
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$this->logTrace('call-ended.received', $request, $payload, [
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'trace_id' => $traceId,
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'classification' => $classification,
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'is_test' => $isTest,
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]);
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$normalized = PhoneNumber::normalizeForMatch((string) ($payload['phone'] ?? ''));
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$postIt = $this->findOpenPostIt(
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(string) ($payload['event_id'] ?? ''),
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$normalized !== '' ? $normalized : (string) ($payload['phone'] ?? '')
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);
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$created = false;
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if (! $postIt && Schema::hasTable('chiamate_post_it')) {
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$created = true;
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$rubrica = $this->findRubricaByPhone($normalized);
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$postIt = ChiamataPostIt::query()->create([
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'stabile_id' => null,
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'rubrica_id' => $rubrica?->id,
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'ticket_id' => null,
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'creato_da_user_id' => null,
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'telefono' => $normalized !== '' ? $normalized : (string) ($payload['phone'] ?? ''),
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'nome_chiamante' => $rubrica?->nome_completo,
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'direzione' => $payload['direction'] ?? 'in_arrivo',
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'esito' => $payload['outcome'] ?? null,
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'origine' => 'panasonic_ns1000',
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'origine_id' => $payload['event_id'] ?? null,
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'oggetto' => 'Chiamata terminata (evento senza incoming)',
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'nota' => $this->buildNote($payload),
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'priorita' => 'Media',
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'stato' => 'post_it',
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'chiamata_il' => $payload['ended_at'] ?? now(),
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]);
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}
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if (! $postIt) {
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$this->logTrace('call-ended.not-found', $request, $payload, [
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'trace_id' => $traceId,
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'classification' => $classification,
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'is_test' => $isTest,
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]);
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return response()->json([
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'ok' => false,
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'message' => 'No matching Post-it and table unavailable',
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'trace_id' => $traceId,
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], 404);
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}
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$postIt->esito = $payload['outcome'] ?? $postIt->esito;
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$postIt->stato = 'chiusa';
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if (Schema::hasColumn('chiamate_post_it', 'durata_secondi')) {
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$postIt->durata_secondi = $payload['duration_seconds'] ?? $postIt->durata_secondi;
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}
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if (Schema::hasColumn('chiamate_post_it', 'chiusa_il')) {
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$postIt->chiusa_il = $payload['ended_at'] ?? now();
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}
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if (! empty($payload['note'])) {
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$existing = trim((string) ($postIt->nota ?? ''));
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$suffix = 'Note chiusura PBX: ' . $payload['note'];
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$postIt->nota = $existing !== '' ? ($existing . "\n" . $suffix) : $suffix;
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}
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$postIt->save();
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$this->mirrorToPeerIfEnabled($request, 'call-ended', $payload);
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$this->logTrace('call-ended.closed', $request, $payload, [
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'trace_id' => $traceId,
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'post_it_id' => $postIt->id,
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'created_new' => $created,
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'classification' => $classification,
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'is_test' => $isTest,
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]);
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return response()->json([
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'ok' => true,
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'source' => 'panasonic_ns1000',
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'trace_id' => $traceId,
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'closed' => true,
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'created_new' => $created,
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'post_it_id' => $postIt->id,
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'stato' => $postIt->stato,
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'esito' => $postIt->esito,
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'durata_secondi' => Schema::hasColumn('chiamate_post_it', 'durata_secondi') ? $postIt->durata_secondi : null,
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]);
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}
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private function isAuthorized(Request $request): bool
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{
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$configured = $this->resolveConfiguredToken();
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if ($configured === '') {
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return false;
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}
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$token = (string) ($request->header('X-CTI-Token') ?: $request->input('token', ''));
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return hash_equals($configured, $token);
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}
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private function resolveConfiguredToken(): string
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{
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$configured = (string) env('NETGESCON_CTI_SHARED_TOKEN', '');
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if ($configured === '') {
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$configured = (string) env('CTI_SHARED_SECRET', '');
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}
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if ($configured === '') {
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$configured = (string) env('CTI_SHARED_TOKEN', '');
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}
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if ($configured === '') {
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$configured = (string) env('CTI_TOKEN', '');
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}
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if ($configured === '') {
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$configured = (string) env('CTI_PANASONIC_TOKEN', '');
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}
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return $configured;
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}
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private function mirrorToPeerIfEnabled(Request $request, string $endpoint, array $payload): void
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{
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$enabled = filter_var((string) env('NETGESCON_CTI_MIRROR_ENABLED', 'false'), FILTER_VALIDATE_BOOL);
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if (! $enabled) {
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return;
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}
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if ((string) $request->header('X-CTI-Mirrored', '0') === '1') {
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return;
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}
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$baseUrl = rtrim((string) env('NETGESCON_CTI_MIRROR_BASE_URL', ''), '/');
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if ($baseUrl === '') {
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return;
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}
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$token = $this->resolveConfiguredToken();
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if ($token === '') {
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return;
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}
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$timeout = (int) env('NETGESCON_CTI_MIRROR_TIMEOUT_SECONDS', 2);
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$url = $baseUrl . '/api/v1/cti/panasonic/' . ltrim($endpoint, '/');
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try {
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Http::timeout(max(1, $timeout))
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->withHeaders([
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'X-CTI-Token' => $token,
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'X-CTI-Mirrored' => '1',
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])
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->post($url, $payload);
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} catch (\Throwable $e) {
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Log::warning('CTI mirror failed', [
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'endpoint' => $endpoint,
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'url' => $url,
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'error' => $e->getMessage(),
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]);
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}
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}
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private function findRubricaByPhone(string $phone): ?RubricaUniversale
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{
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$digits = PhoneNumber::normalizeDigits($phone);
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if ($digits === '') {
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return null;
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}
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$tail = substr($digits, -7);
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if ($tail === false || $tail === '') {
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return null;
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}
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return RubricaUniversale::query()
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->where(function ($q) use ($tail) {
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$q->orWhere('telefono_cellulare', 'like', '%' . $tail . '%')
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->orWhere('telefono_ufficio', 'like', '%' . $tail . '%')
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->orWhere('telefono_casa', 'like', '%' . $tail . '%')
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->orWhere('telefono_cellulare_nazionale', 'like', '%' . $tail . '%');
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})
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->orderByDesc('updated_at')
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->first();
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}
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private function findOpenPostIt(string $eventId, string $phone): ?ChiamataPostIt
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{
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if (! Schema::hasTable('chiamate_post_it')) {
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return null;
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}
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if ($eventId !== '') {
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$byEvent = ChiamataPostIt::query()
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->where('origine', 'panasonic_ns1000')
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->where('origine_id', $eventId)
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->where('stato', '!=', 'chiusa')
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->orderByDesc('id')
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->first();
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if ($byEvent) {
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return $byEvent;
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}
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}
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$digits = PhoneNumber::normalizeDigits($phone);
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if ($digits === '') {
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return null;
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}
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$tail = substr($digits, -7);
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if ($tail === false || $tail === '') {
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return null;
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}
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return ChiamataPostIt::query()
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->where('stato', '!=', 'chiusa')
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->where('origine', 'panasonic_ns1000')
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->where('telefono', 'like', '%' . $tail . '%')
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->orderByDesc('chiamata_il')
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->first();
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}
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private function buildNote(array $payload): string
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{
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[$isTest, $classification] = $this->classifyCall($payload);
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$lines = [
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'Origine: Panasonic NS1000 (CSTA)',
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'Classificazione: ' . $classification,
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];
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if ($isTest) {
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$lines[] = 'Flag test: SI';
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}
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if (! empty($payload['called_extension'])) {
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$lines[] = 'Interno chiamato: ' . $payload['called_extension'];
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}
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if (! empty($payload['event_id'])) {
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$lines[] = 'Event ID: ' . $payload['event_id'];
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}
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if (! empty($payload['note'])) {
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$lines[] = 'Note PBX: ' . $payload['note'];
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}
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return implode("\n", $lines);
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}
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/**
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* @return array{0:bool,1:string}
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*/
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private function classifyCall(array $payload): array
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{
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if (array_key_exists('is_test', $payload)) {
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$isTest = (bool) $payload['is_test'];
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return [$isTest, $isTest ? 'test (flag esplicito)' : 'reale presunta (flag esplicito)'];
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}
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$haystack = mb_strtolower(trim(implode(' ', [
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(string) ($payload['name'] ?? ''),
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(string) ($payload['note'] ?? ''),
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(string) ($payload['event_id'] ?? ''),
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])));
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foreach (['test', 'prova', 'demo', 'simulazione'] as $marker) {
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if ($haystack !== '' && str_contains($haystack, $marker)) {
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return [true, 'test probabile (marker: ' . $marker . ')'];
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}
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}
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return [false, 'reale presunta'];
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}
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private function logUnauthorizedAttempt(Request $request, string $endpoint): void
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{
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Log::warning('CTI Panasonic unauthorized', [
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'endpoint' => $endpoint,
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'ip' => $request->ip(),
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'user_agent' => (string) $request->userAgent(),
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'has_token_header' => $request->headers->has('X-CTI-Token'),
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]);
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}
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private function logTrace(string $event, Request $request, array $payload, array $extra = []): void
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{
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$phoneRaw = (string) ($payload['phone'] ?? '');
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$phoneDigits = PhoneNumber::normalizeDigits($phoneRaw);
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Log::info('CTI Panasonic trace', array_merge([
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'event' => $event,
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'ip' => $request->ip(),
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'user_agent' => (string) $request->userAgent(),
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'mirrored' => (string) $request->header('X-CTI-Mirrored', '0') === '1',
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'event_id' => (string) ($payload['event_id'] ?? ''),
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'called_extension' => (string) ($payload['called_extension'] ?? ''),
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'direction' => (string) ($payload['direction'] ?? ''),
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'phone_tail' => $phoneDigits !== '' ? substr($phoneDigits, -4) : '',
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], $extra));
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}
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}
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