364 lines
15 KiB
PHP
Executable File
364 lines
15 KiB
PHP
Executable File
<?php
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namespace App\Filament\Pages\Fornitore;
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use App\Filament\Pages\Fornitore\Concerns\ResolvesOperatoreContext;
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use App\Models\AssistenzaTecnorepairScheda;
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use App\Models\Fornitore;
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use App\Models\FornitoreDipendente;
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use App\Models\TicketAttachment;
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use App\Models\TicketIntervento;
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use App\Models\User;
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use App\Services\ProgramAclService;
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use BackedEnum;
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use Filament\Notifications\Notification;
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use Filament\Pages\Page;
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use Illuminate\Database\Eloquent\Builder;
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use Illuminate\Support\Facades\Auth;
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use UnitEnum;
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class TicketOperativi extends Page
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{
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use ResolvesOperatoreContext;
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protected static ?string $navigationLabel = 'Ticket operativi';
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protected static ?string $title = 'Ticket fornitore';
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protected static BackedEnum|string|null $navigationIcon = 'heroicon-o-wrench-screwdriver';
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protected static UnitEnum|string|null $navigationGroup = 'Fornitore';
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protected static ?int $navigationSort = 1;
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protected static ?string $slug = 'fornitore/tickets';
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protected string $view = 'filament.pages.fornitore.ticket-operativi';
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public ?int $fornitoreId = null;
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public ?string $fornitoreLabel = null;
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public string $status = 'aperti';
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public bool $missingAdminContext = false;
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/** @var array<int, array<string, mixed>> */
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public array $rows = [];
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/** @var array<string, int> */
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public array $totals = [
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'aperti' => 0,
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'chiusi' => 0,
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'fatturabili' => 0,
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];
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public ?array $detailModal = null;
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public static function canAccess(): bool
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{
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$user = Auth::user();
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return $user instanceof User
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&& app(ProgramAclService::class)->canAccessProgram($user, 'fornitore.ticket-operativi');
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}
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public function mount(): void
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{
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$this->status = (string) request()->query('stato', 'aperti');
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[$fornitore] = $this->resolveOperatoreContext(allowAdminWithoutSupplier: true);
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if (! $fornitore instanceof Fornitore) {
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$this->missingAdminContext = true;
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$this->rows = [];
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return;
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}
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$this->fornitoreId = (int) $fornitore->id;
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$this->fornitoreLabel = $this->getFornitoreLabel($fornitore);
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$this->refreshData();
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}
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public function updatedStatus(): void
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{
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$this->refreshData();
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}
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public function refreshData(): void
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{
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if (! $this->fornitoreId) {
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$this->rows = [];
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$this->totals = ['aperti' => 0, 'chiusi' => 0, 'fatturabili' => 0];
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return;
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}
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[$fornitore, $dipendente] = $this->resolveOperatoreContext($this->fornitoreId);
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$query = $this->buildBaseQuery($fornitore, $dipendente);
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$this->applyStatusFilter($query, $this->status);
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$ticketRows = $query
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->limit(100)
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->get()
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->map(function (TicketIntervento $intervento): array {
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$base = $this->buildInterventoRow($intervento);
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return array_merge($base, [
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'row_type' => 'ticket',
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'row_class' => $this->resolveTicketRowClass((string) $intervento->stato),
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'badge_class' => $this->resolveTicketBadgeClass((string) $intervento->stato),
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'numero' => (string) $intervento->ticket_id,
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'cliente' => $base['contatto'],
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'difetto' => $base['problema'],
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'modello' => $base['apparato'],
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'seriale' => '-',
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'cod_prodotto' => '-',
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'id' => (int) $intervento->id,
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'ticket_id' => (int) $intervento->ticket_id,
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'titolo' => (string) ($intervento->ticket->titolo ?? '-'),
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'stato' => (string) $intervento->stato,
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'stabile' => (string) ($intervento->ticket->stabile->denominazione ?? '-'),
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'operatore' => (string) $intervento->operatore_assegnato_label,
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'tempo_minuti' => (int) ($intervento->tempo_minuti ?? 0),
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'updated_at' => optional($intervento->updated_at)->format('d/m/Y H:i') ?: '-',
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'sort_at' => optional($intervento->created_at)->format('Y-m-d H:i:s') ?: '1970-01-01 00:00:00',
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'origine' => 'Ticket amministratore',
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'url' => TicketInterventoScheda::getUrl(['record' => $intervento->id], panel: 'admin-filament'),
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]);
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})
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->all();
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$tecnorepairRows = $this->buildTecnorepairRows($fornitore);
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$rows = array_merge($ticketRows, $tecnorepairRows);
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usort($rows, function (array $left, array $right): int {
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return strcmp((string) ($right['sort_at'] ?? ''), (string) ($left['sort_at'] ?? ''));
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});
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$this->rows = array_slice($rows, 0, 150);
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$this->totals = [
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'aperti' => (clone $this->buildBaseQuery($fornitore, $dipendente))
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->whereNotIn('stato', ['chiuso'])
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->count() + AssistenzaTecnorepairScheda::query()
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->where('fornitore_id', (int) $fornitore->id)
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->whereIn('status_bucket', ['open', 'waiting'])
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->count(),
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'chiusi' => (clone $this->buildBaseQuery($fornitore, $dipendente))
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->whereIn('stato', ['chiuso', 'fatturato'])
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->count() + AssistenzaTecnorepairScheda::query()
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->where('fornitore_id', (int) $fornitore->id)
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->where('status_bucket', 'closed')
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->count(),
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'fatturabili' => (clone $this->buildBaseQuery($fornitore, $dipendente))
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->whereIn('stato', ['fatturabile', 'fatturato'])
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->count(),
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];
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}
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public function setStatus(string $status): void
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{
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$this->status = $status;
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$this->refreshData();
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}
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public function getCollaboratoriUrl(): string
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{
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if ($this->fornitoreId && Auth::user()?->hasAnyRole(['super-admin', 'admin', 'amministratore'])) {
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return Collaboratori::getUrl(['fornitore' => $this->fornitoreId], panel: 'admin-filament');
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}
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return Collaboratori::getUrl(panel: 'admin-filament');
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}
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public function getContabilitaUrl(): string
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{
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if ($this->fornitoreId && Auth::user()?->hasAnyRole(['super-admin', 'admin', 'amministratore'])) {
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return Contabilita::getUrl(['fornitore' => $this->fornitoreId], panel: 'admin-filament');
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}
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return Contabilita::getUrl(panel: 'admin-filament');
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}
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public function getImpostazioniUrl(): string
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{
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if ($this->fornitoreId && Auth::user()?->hasAnyRole(['super-admin', 'admin', 'amministratore'])) {
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return ImpostazioniArchivio::getUrl(['fornitore' => $this->fornitoreId], panel: 'admin-filament');
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}
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return ImpostazioniArchivio::getUrl(panel: 'admin-filament');
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}
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public function openInterventoModal(int $interventoId): void
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{
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if (! $this->fornitoreId) {
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Notification::make()->title('Seleziona prima un fornitore')->warning()->send();
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return;
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}
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[$fornitore, $dipendente] = $this->resolveOperatoreContext($this->fornitoreId);
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$intervento = $this->buildBaseQuery($fornitore, $dipendente)
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->with(['ticket.attachments.user', 'ticket.messages.user'])
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->find($interventoId);
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if (! $intervento instanceof TicketIntervento) {
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Notification::make()->title('Intervento non disponibile per questo fornitore')->danger()->send();
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return;
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}
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$base = $this->buildInterventoRow($intervento);
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$attachments = $intervento->ticket->attachments
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->map(function (TicketAttachment $attachment): array {
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return [
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'id' => (int) $attachment->id,
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'name' => (string) ($attachment->original_file_name ?? 'allegato'),
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'description' => (string) ($attachment->description ?? ''),
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'url' => route('filament.tickets.attachments.view', ['attachment' => (int) $attachment->id]),
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'is_image' => $attachment->isImage(),
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'is_pdf' => $attachment->isPdf(),
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'created_at' => optional($attachment->created_at)->format('d/m/Y H:i') ?: '-',
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];
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})
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->all();
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$messages = $intervento->ticket->messages
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->sortByDesc('created_at')
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->take(6)
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->map(fn($message) => [
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'author' => (string) ($message->user->name ?? 'Sistema'),
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'body' => (string) ($message->messaggio ?? ''),
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'created_at' => optional($message->created_at)->format('d/m/Y H:i') ?: '-',
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])
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->values()
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->all();
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$this->detailModal = [
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'id' => (int) $intervento->id,
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'ticket_id' => (int) $intervento->ticket_id,
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'titolo' => (string) ($intervento->ticket->titolo ?? '-'),
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'stato' => (string) $intervento->stato,
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'stabile' => (string) ($intervento->ticket->stabile->denominazione ?? '-'),
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'contatto' => $base['contatto'],
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'telefono' => $base['telefono'],
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'problema' => $base['problema'],
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'descrizione' => (string) ($intervento->ticket->descrizione ?? ''),
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'url' => TicketInterventoScheda::getUrl(['record' => (int) $intervento->id], panel: 'admin-filament'),
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'attachments' => $attachments,
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'messages' => $messages,
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];
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}
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public function closeInterventoModal(): void
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{
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$this->detailModal = null;
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}
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protected function buildBaseQuery(Fornitore $fornitore, ?FornitoreDipendente $dipendente): Builder
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{
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$query = TicketIntervento::query()
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->with(['ticket.stabile', 'ticket.unitaImmobiliare', 'ticket.soggettoRichiedente', 'eseguitoDaDipendente'])
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->where('fornitore_id', (int) $fornitore->id)
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->orderByDesc('created_at');
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if ($dipendente instanceof FornitoreDipendente) {
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$query->where(function (Builder $builder) use ($dipendente): void {
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$builder->whereNull('eseguito_da_dipendente_id')
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->orWhere('eseguito_da_dipendente_id', (int) $dipendente->id);
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});
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}
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return $query;
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}
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protected function applyStatusFilter(Builder $query, string $status): void
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{
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if ($status === 'chiusi') {
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$query->whereIn('stato', ['chiuso', 'fatturato']);
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return;
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}
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if ($status === 'fatturabili') {
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$query->whereIn('stato', ['fatturabile', 'fatturato']);
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return;
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}
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$query->whereNotIn('stato', ['chiuso']);
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}
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/**
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* @return array<int, array<string, mixed>>
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*/
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protected function buildTecnorepairRows(Fornitore $fornitore): array
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{
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$query = AssistenzaTecnorepairScheda::query()
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->where('fornitore_id', (int) $fornitore->id)
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->orderByDesc('date_received')
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->orderByDesc('updated_at');
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if ($this->status === 'chiusi') {
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$query->where('status_bucket', 'closed');
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} elseif ($this->status === 'aperti') {
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$query->whereIn('status_bucket', ['open', 'waiting']);
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} elseif ($this->status === 'fatturabili') {
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return [];
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}
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return $query
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->limit(120)
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->get()
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->map(function (AssistenzaTecnorepairScheda $scheda): array {
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return [
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'row_type' => 'tecnorepair',
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'row_class' => (string) $scheda->row_classes,
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'badge_class' => (string) $scheda->status_badge_classes,
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'numero' => (string) ($scheda->legacy_numero_scheda ?: $scheda->legacy_id),
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'ingresso' => optional($scheda->date_received)->format('d/m/Y') ?: '-',
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'cliente' => (string) ($scheda->customer_name ?: 'Cliente TecnoRepair'),
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'contatto' => (string) ($scheda->customer_name ?: 'Cliente TecnoRepair'),
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'telefono' => (string) ($scheda->customer_phone ?: $scheda->customer_phone_alt ?: ''),
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'difetto' => (string) ($scheda->defect_reported ?: '-'),
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'problema' => (string) ($scheda->defect_reported ?: '-'),
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'apparato' => (string) ($scheda->product_model ?: '-'),
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'modello' => (string) ($scheda->product_model ?: '-'),
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'seriale' => (string) $scheda->serial_label,
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'cod_prodotto' => (string) ($scheda->product_code ?: '-'),
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'id' => (int) $scheda->id,
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'ticket_id' => null,
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'titolo' => (string) $scheda->display_title,
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'stato' => (string) ($scheda->status_label ?: $scheda->status_bucket ?: '-'),
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'stabile' => 'Archivio TecnoRepair',
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'operatore' => (string) ($scheda->technician_name ?: $scheda->operator_name ?: '-'),
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'tempo_minuti' => 0,
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'updated_at' => optional($scheda->updated_at)->format('d/m/Y H:i') ?: '-',
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'sort_at' => optional($scheda->date_received ?? $scheda->updated_at)->format('Y-m-d H:i:s') ?: '1970-01-01 00:00:00',
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'origine' => 'TecnoRepair MDB',
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'url' => null,
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];
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})
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->all();
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}
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protected function resolveTicketRowClass(string $status): string
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{
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$status = strtolower(trim($status));
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return match (true) {
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in_array($status, ['chiuso', 'fatturato'], true) => 'bg-emerald-50/70 hover:bg-emerald-50',
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in_array($status, ['fatturabile', 'verifica'], true) => 'bg-amber-50/70 hover:bg-amber-50',
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default => 'bg-sky-50/60 hover:bg-sky-50',
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};
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}
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protected function resolveTicketBadgeClass(string $status): string
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{
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$status = strtolower(trim($status));
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return match (true) {
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in_array($status, ['chiuso', 'fatturato'], true) => 'border-emerald-200 bg-emerald-50 text-emerald-800',
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in_array($status, ['fatturabile', 'verifica'], true) => 'border-amber-200 bg-amber-50 text-amber-800',
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default => 'border-sky-200 bg-sky-50 text-sky-800',
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};
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}
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}
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