393 lines
28 KiB
PHP
Executable File
393 lines
28 KiB
PHP
Executable File
@extends('admin.layouts.app')
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@section('title', '
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{{ __(\'Dettagli Ticket\') }}
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')
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@section('content')
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<div class="py-5">
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<div class="container-fluid mx-auto sm:px-4 lg:px-8">
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<div class="bg-white dark:bg-dark overflow-hidden shadow-sm rounded">
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<div class="p-6 text-gray-900 dark:text-gray-100">
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<div class="d-flex justify-content-between align-items-center mb-6">
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<h3 class="text-2xl fw-bold text-dark ">{{ $ticket->titolo }}</h3>
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<div class="gap-2">
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<a href="{{ route('admin.tickets.edit', $ticket) }}"
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class="bg-primary text-white fw-bold py-2 px-3 rounded">
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Modifica
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</a>
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@if($ticket->stato !== 'Chiuso')
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<form method="POST" action="{{ route('admin.tickets.close', $ticket) }}" style="display:inline-block;">
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@csrf
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<button type="submit" class="btn btn-success">Chiudi Ticket</button>
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</form>
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@endif
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<a href="{{ route('admin.tickets.index') }}"
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class="bg-light0 hover:bg-gray-700 text-white fw-bold py-2 px-3 rounded">
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Torna alla Lista
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</a>
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</div>
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</div>
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<!-- Informazioni Principali -->
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<div class="grid row md:row gap-6 mb-8">
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<div class="bg-light dark:bg-gray-700 p-4 rounded-lg">
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<h4 class="text-lg font-medium text-gray-900 dark:text-gray-100 mb-3">Informazioni Generali</h4>
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<dl class="space-y-2">
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">ID Ticket:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->id }}</dd>
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</div>
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Titolo:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->titolo }}</dd>
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</div>
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Stabile:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->stabile->denominazione ?? '-' }}</dd>
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</div>
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Categoria:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->categoriaTicket->nome ?? '-' }}</dd>
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</div>
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</dl>
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</div>
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<div class="bg-light dark:bg-gray-700 p-4 rounded-lg">
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<h4 class="text-lg font-medium text-gray-900 dark:text-gray-100 mb-3">Stato e Priorità</h4>
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<dl class="space-y-2">
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Stato:</dt>
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<dd class="text-sm">
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<span class="inline-d-flex align-items-center px-2.5 py-0.5 rounded-full text-xs font-medium
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@switch($ticket->stato)
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@case('Aperto')
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bg-red-100 text-red-800 dark:bg-red-800 dark:text-red-100
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@break
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@case('Preso in Carico')
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bg-yellow-100 text-yellow-800 dark:bg-yellow-800 dark:text-yellow-100
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@break
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@case('In Lavorazione')
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bg-blue-100 text-blue-800 dark:bg-blue-800 dark:text-blue-100
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@break
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@case('Risolto')
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bg-green-100 text-green-800 dark:bg-green-800 dark:text-green-100
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@break
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@case('Chiuso')
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bg-gray-100 text-dark dark:bg-dark dark:text-gray-100
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@break
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@default
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bg-gray-100 text-dark dark:bg-dark dark:text-gray-100
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@endswitch">
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{{ $ticket->stato }}
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</span>
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</dd>
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</div>
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Priorità:</dt>
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<dd class="text-sm">
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<span class="inline-d-flex align-items-center px-2.5 py-0.5 rounded-full text-xs font-medium
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@switch($ticket->priorita)
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@case('Urgente')
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bg-red-100 text-red-800 dark:bg-red-800 dark:text-red-100
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@break
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@case('Alta')
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bg-orange-100 text-orange-800 dark:bg-orange-800 dark:text-orange-100
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@break
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@case('Media')
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bg-yellow-100 text-yellow-800 dark:bg-yellow-800 dark:text-yellow-100
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@break
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@case('Bassa')
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bg-green-100 text-green-800 dark:bg-green-800 dark:text-green-100
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@break
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@default
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bg-gray-100 text-dark dark:bg-dark dark:text-gray-100
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@endswitch">
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{{ $ticket->priorita }}
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</span>
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</dd>
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</div>
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Aperto da:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->apertoUser->name ?? '-' }}</dd>
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</div>
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Assegnato a:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->assegnatoUser->name ?? $ticket->assegnatoFornitore->ragione_sociale ?? '-' }}</dd>
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</div>
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</dl>
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</div>
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</div>
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<!-- Descrizione -->
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@if($ticket->descrizione)
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<div class="bg-light dark:bg-gray-700 p-4 rounded-lg mb-6">
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<h4 class="text-lg font-medium text-gray-900 dark:text-gray-100 mb-3">Descrizione</h4>
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<p class="text-sm text-gray-900 dark:text-gray-100 whitespace-pre-wrap">{{ $ticket->descrizione }}</p>
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</div>
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@endif
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<!-- Date e Scadenze -->
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<div class="bg-light dark:bg-gray-700 p-4 rounded-lg mb-6">
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<h4 class="text-lg font-medium text-gray-900 dark:text-gray-100 mb-3">Date e Scadenze</h4>
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<dl class="grid row md:row gap-4">
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Data Apertura:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->data_apertura->format('d/m/Y H:i') }}</dd>
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</div>
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@if($ticket->data_scadenza_prevista)
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Scadenza Prevista:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->data_scadenza_prevista->format('d/m/Y') }}</dd>
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</div>
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@endif
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@if($ticket->data_risoluzione_effettiva)
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Data Risoluzione:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->data_risoluzione_effettiva->format('d/m/Y') }}</dd>
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</div>
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@endif
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@if($ticket->data_chiusura_effettiva)
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Data Chiusura:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->data_chiusura_effettiva->format('d/m/Y') }}</dd>
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</div>
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@endif
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</dl>
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</div>
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<!-- Interventi Operativi Fornitore -->
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<div class="bg-light dark:bg-gray-700 p-4 rounded-lg mb-6">
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<h4 class="text-lg font-medium text-gray-900 dark:text-gray-100 mb-3">Flusso Operativo Fornitore</h4>
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@if(!$ticket->assegnatoFornitore)
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<p class="text-muted mb-0">Assegna il ticket a un fornitore per aprire l'intervento operativo.</p>
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@else
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<form method="POST" action="{{ route('admin.tickets.interventi.store', $ticket) }}" class="mb-4">
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@csrf
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<div class="mb-3">
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<label class="form-label" for="note_amministratore">Note amministratore al manutentore</label>
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<textarea id="note_amministratore" name="note_amministratore" class="form-control" rows="3" placeholder="Indicazioni operative, vincoli, urgenze..."></textarea>
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</div>
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<div class="mb-3">
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<label class="form-label">Articoli/attivita pronti</label>
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<div class="row g-2">
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@foreach(($articoliPronti ?? []) as $articolo)
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<div class="col-md-6">
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<div class="form-check">
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<input class="form-check-input" type="checkbox" name="articoli_utilizzati[]" value="{{ $articolo }}" id="articolo_{{ $loop->index }}">
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<label class="form-check-label" for="articolo_{{ $loop->index }}">{{ $articolo }}</label>
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</div>
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</div>
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@endforeach
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</div>
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</div>
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<button type="submit" class="btn btn-primary">Crea Intervento Operativo</button>
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<a href="{{ route('fornitore.tickets.index') }}" class="btn btn-outline-secondary">Apri area manutentore</a>
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</form>
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@if($ticket->interventi->count() > 0)
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@foreach($ticket->interventi as $intervento)
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<div class="border rounded p-3 mb-3 bg-white">
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<div class="d-flex justify-content-between align-items-center mb-2">
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<div>
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<strong>Intervento #{{ $intervento->id }}</strong>
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<span class="badge bg-info text-dark ms-2">{{ $intervento->stato }}</span>
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</div>
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<small class="text-muted">Creato {{ optional($intervento->created_at)->format('d/m/Y H:i') }}</small>
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</div>
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<p class="mb-2"><strong>Rapporto fornitore:</strong> {{ $intervento->rapporto_fornitore ?: 'Non ancora inviato' }}</p>
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<p class="mb-2"><strong>QR token:</strong> {{ $intervento->qr_token ?: '-' }} | <strong>Scansionato:</strong> {{ optional($intervento->qr_scansionato_at)->format('d/m/Y H:i') ?: '-' }}</p>
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<p class="mb-3"><strong>Foto:</strong>
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@if($intervento->foto_path)
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<a href="{{ Storage::disk('public')->url($intervento->foto_path) }}" target="_blank">Visualizza</a>
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@else
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Non caricata
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@endif
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</p>
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<form method="POST" action="{{ route('admin.tickets.interventi.verify', [$ticket, $intervento]) }}" class="mb-3">
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@csrf
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<div class="row g-2 align-items-end">
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<div class="col-md-2">
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<div class="form-check">
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<input class="form-check-input" type="checkbox" name="check_foto_ok" value="1" id="check_foto_{{ $intervento->id }}" {{ $intervento->check_foto_ok ? 'checked' : '' }}>
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<label class="form-check-label" for="check_foto_{{ $intervento->id }}">Foto ok</label>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-check">
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<input class="form-check-input" type="checkbox" name="check_qr_ok" value="1" id="check_qr_{{ $intervento->id }}" {{ $intervento->check_qr_ok ? 'checked' : '' }}>
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<label class="form-check-label" for="check_qr_{{ $intervento->id }}">QR ok</label>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-check">
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<input class="form-check-input" type="checkbox" name="check_admin_ok" value="1" id="check_admin_{{ $intervento->id }}" {{ $intervento->check_admin_ok ? 'checked' : '' }}>
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<label class="form-check-label" for="check_admin_{{ $intervento->id }}">Admin ok</label>
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</div>
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</div>
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<div class="col-md-3">
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<input type="text" name="riferimento_chiusura" class="form-control form-control-sm" placeholder="Rif. interno" value="{{ $intervento->riferimento_chiusura }}">
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</div>
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<div class="col-md-3">
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<button type="submit" class="btn btn-sm btn-outline-primary">Salva checklist</button>
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</div>
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</div>
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</form>
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<form method="POST" action="{{ route('admin.tickets.interventi.invoice', [$ticket, $intervento]) }}" class="row g-2 mb-3">
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@csrf
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<div class="col-md-2"><input type="text" class="form-control form-control-sm" name="fattura_numero" placeholder="Numero" value="{{ $intervento->fattura_numero }}"></div>
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<div class="col-md-2"><input type="date" class="form-control form-control-sm" name="fattura_data" value="{{ optional($intervento->fattura_data)->format('Y-m-d') }}"></div>
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<div class="col-md-2"><input type="number" step="0.01" class="form-control form-control-sm" name="fattura_imponibile" placeholder="Imponibile" value="{{ $intervento->fattura_imponibile }}"></div>
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<div class="col-md-2"><input type="number" step="0.01" class="form-control form-control-sm" name="fattura_totale" placeholder="Totale" value="{{ $intervento->fattura_totale }}"></div>
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<div class="col-md-2"><input type="text" class="form-control form-control-sm" name="fe_riferimento" placeholder="Rif FE" value="{{ $intervento->fe_riferimento }}"></div>
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<div class="col-md-2"><button type="submit" class="btn btn-sm btn-outline-secondary w-100">Registra fattura</button></div>
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</form>
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<form method="POST" action="{{ route('admin.tickets.interventi.close', [$ticket, $intervento]) }}">
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@csrf
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<button type="submit" class="btn btn-sm btn-success">Chiudi intervento definitivamente</button>
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</form>
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</div>
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@endforeach
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@else
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<p class="text-muted mb-0">Nessun intervento operativo creato.</p>
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@endif
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@endif
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</div>
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<!-- Informazioni Sistema -->
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<div class="bg-light dark:bg-gray-700 p-4 rounded-lg">
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<h4 class="text-lg font-medium text-gray-900 dark:text-gray-100 mb-3">Informazioni Sistema</h4>
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<dl class="grid row md:row gap-4">
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Creato il:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->created_at->format('d/m/Y H:i') }}</dd>
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</div>
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<div>
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<dt class="text-sm font-medium text-muted dark:text-gray-400">Ultimo aggiornamento:</dt>
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<dd class="text-sm text-gray-900 dark:text-gray-100">{{ $ticket->updated_at->format('d/m/Y H:i') }}</dd>
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</div>
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</dl>
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</div>
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<!-- Comunicazioni Email / EML -->
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<div class="bg-light dark:bg-gray-700 p-4 rounded-lg mt-6">
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<h4 class="text-lg font-medium text-gray-900 dark:text-gray-100 mb-3">Registro Comunicazioni Email</h4>
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<form method="POST" action="{{ route('admin.tickets.email-message.store', $ticket) }}" enctype="multipart/form-data" class="mb-4">
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@csrf
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<div class="grid row md:row gap-3">
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<div>
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<label for="eml_file" class="form-label">File EML</label>
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<input id="eml_file" type="file" name="eml_file" class="form-control" accept=".eml,.msg,.txt" required>
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</div>
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<div>
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<label for="oggetto" class="form-label">Oggetto (opzionale)</label>
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<input id="oggetto" type="text" name="oggetto" class="form-control" placeholder="Oggetto email">
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</div>
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<div>
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<label for="email_mittente" class="form-label">Email mittente (opzionale)</label>
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<input id="email_mittente" type="email" name="email_mittente" class="form-control" placeholder="mittente@example.com">
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</div>
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<div>
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<label for="email_destinatario" class="form-label">Email destinatario (opzionale)</label>
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<input id="email_destinatario" type="email" name="email_destinatario" class="form-control" placeholder="destinatario@example.com">
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</div>
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<div>
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<label for="inviato_il" class="form-label">Data invio (opzionale)</label>
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<input id="inviato_il" type="datetime-local" name="inviato_il" class="form-control">
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</div>
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<div class="md:col-span-2">
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<label for="messaggio" class="form-label">Nota operativa</label>
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<textarea id="messaggio" name="messaggio" class="form-control" rows="2" placeholder="Nota interna per la gestione ticket"></textarea>
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</div>
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</div>
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<div class="mt-3">
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<button type="submit" class="btn btn-primary">Archivia Email nel Ticket</button>
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</div>
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</form>
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@if(isset($comunicazioni) && $comunicazioni->count() > 0)
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<div class="table-responsive">
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<table class="table table-sm align-middle">
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<thead>
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<tr>
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<th>Data</th>
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<th>Oggetto</th>
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<th>Mittente</th>
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<th>Operatore</th>
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<th>EML</th>
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</tr>
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</thead>
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<tbody>
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@foreach($comunicazioni as $msg)
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<tr>
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<td>{{ optional($msg->inviato_il ?? $msg->created_at)->format('d/m/Y H:i') }}</td>
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<td>{{ $msg->oggetto ?? '-' }}</td>
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<td>{{ $msg->email_mittente ?? '-' }}</td>
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<td>{{ $msg->user->name ?? '-' }}</td>
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<td>
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@if($msg->eml_documento_id)
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<a href="{{ route('admin.documenti.download', $msg->eml_documento_id) }}" class="btn btn-outline-secondary btn-sm">Scarica</a>
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@else
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-
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@endif
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</td>
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</tr>
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@endforeach
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</tbody>
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</table>
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</div>
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@else
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<p class="text-muted mb-0">Nessuna comunicazione email registrata su questo ticket.</p>
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@endif
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</div>
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<!-- Assicurazione / Sinistro -->
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<div class="bg-light dark:bg-gray-700 p-4 rounded-lg mt-6">
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<h4 class="text-lg font-medium text-gray-900 dark:text-gray-100 mb-3">Assicurazione e Sinistro</h4>
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<form method="POST" action="{{ route('admin.tickets.insurance.open', $ticket) }}" class="mb-4">
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@csrf
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<div class="grid row md:row gap-3">
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<div>
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<label for="policy_reference" class="form-label">Riferimento polizza</label>
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<input id="policy_reference" type="text" name="policy_reference" class="form-control" value="{{ old('policy_reference', optional($ticket->insuranceClaim)->policy_reference) }}" placeholder="es. POL-2026-ABC">
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</div>
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<div>
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<label for="claim_number" class="form-label">Numero sinistro</label>
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<input id="claim_number" type="text" name="claim_number" class="form-control" value="{{ old('claim_number', optional($ticket->insuranceClaim)->claim_number) }}" placeholder="es. SIN-2026-0012">
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</div>
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<div class="md:col-span-2">
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<label for="notes_claim" class="form-label">Note apertura sinistro</label>
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<textarea id="notes_claim" name="notes" class="form-control" rows="2" placeholder="Dettagli utili per assicuratore/legale">{{ old('notes', optional($ticket->insuranceClaim)->notes) }}</textarea>
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</div>
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</div>
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<div class="mt-3">
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<button type="submit" class="btn btn-outline-primary">Apri / Aggiorna Sinistro</button>
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</div>
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</form>
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@if($ticket->insuranceClaim)
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<div class="border rounded p-3 bg-white">
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<p class="mb-1"><strong>Stato:</strong> {{ $ticket->insuranceClaim->status }}</p>
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<p class="mb-1"><strong>Aperto il:</strong> {{ optional($ticket->insuranceClaim->opened_at)->format('d/m/Y H:i') ?: '-' }}</p>
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<p class="mb-0 text-sm text-muted">Da questo momento puoi associare comunicazioni email/Telegram/WhatsApp al ticket e mantenerle nel protocollo.</p>
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</div>
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@endif
|
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</div>
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</div>
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</div>
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</div>
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</div>
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@endsection |