<?php
namespace App\Filament\Pages\Fornitore;

use App\Filament\Pages\Fornitore\Concerns\ResolvesOperatoreContext;
use App\Models\AssistenzaTecnorepairScheda;
use App\Models\Fornitore;
use App\Models\FornitoreDipendente;
use App\Models\TicketAttachment;
use App\Models\TicketIntervento;
use App\Models\User;
use BackedEnum;
use Filament\Notifications\Notification;
use Filament\Pages\Page;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Support\Facades\Auth;
use UnitEnum;

class TicketOperativi extends Page
{
    use ResolvesOperatoreContext;

    protected static ?string $navigationLabel = 'Ticket operativi';

    protected static ?string $title = 'Ticket fornitore';

    protected static BackedEnum|string|null $navigationIcon = 'heroicon-o-wrench-screwdriver';

    protected static UnitEnum|string|null $navigationGroup = 'Fornitore';

    protected static ?int $navigationSort = 1;

    protected static ?string $slug = 'fornitore/tickets';

    protected string $view = 'filament.pages.fornitore.ticket-operativi';

    public ?int $fornitoreId = null;

    public ?string $fornitoreLabel = null;

    public string $status = 'aperti';

    public bool $missingAdminContext = false;

    /** @var array<int, array<string, mixed>> */
    public array $rows = [];

    /** @var array<string, int> */
    public array $totals = [
        'aperti'      => 0,
        'chiusi'      => 0,
        'fatturabili' => 0,
    ];

    public ?array $detailModal = null;

    public static function canAccess(): bool
    {
        $user = Auth::user();

        return $user instanceof User
        && $user->hasAnyRole(['super-admin', 'admin', 'amministratore', 'fornitore']);
    }

    public function mount(): void
    {
        $this->status = (string) request()->query('stato', 'aperti');
        [$fornitore]  = $this->resolveOperatoreContext(allowAdminWithoutSupplier: true);

        if (! $fornitore instanceof Fornitore) {
            $this->missingAdminContext = true;
            $this->rows                = [];
            return;
        }

        $this->fornitoreId    = (int) $fornitore->id;
        $this->fornitoreLabel = $this->getFornitoreLabel($fornitore);

        $this->refreshData();
    }

    public function updatedStatus(): void
    {
        $this->refreshData();
    }

    public function refreshData(): void
    {
        if (! $this->fornitoreId) {
            $this->rows   = [];
            $this->totals = ['aperti' => 0, 'chiusi' => 0, 'fatturabili' => 0];
            return;
        }

        [$fornitore, $dipendente] = $this->resolveOperatoreContext($this->fornitoreId);

        $query = $this->buildBaseQuery($fornitore, $dipendente);
        $this->applyStatusFilter($query, $this->status);

        $ticketRows = $query
            ->limit(100)
            ->get()
            ->map(function (TicketIntervento $intervento): array {
                $base = $this->buildInterventoRow($intervento);

                return array_merge($base, [
                    'row_type'     => 'ticket',
                    'row_class'    => $this->resolveTicketRowClass((string) $intervento->stato),
                    'badge_class'  => $this->resolveTicketBadgeClass((string) $intervento->stato),
                    'numero'       => (string) $intervento->ticket_id,
                    'cliente'      => $base['contatto'],
                    'difetto'      => $base['problema'],
                    'modello'      => $base['apparato'],
                    'seriale'      => '-',
                    'cod_prodotto' => '-',
                    'id'           => (int) $intervento->id,
                    'ticket_id'    => (int) $intervento->ticket_id,
                    'titolo'       => (string) ($intervento->ticket->titolo ?? '-'),
                    'stato'        => (string) $intervento->stato,
                    'stabile'      => (string) ($intervento->ticket->stabile->denominazione ?? '-'),
                    'operatore'    => (string) $intervento->operatore_assegnato_label,
                    'tempo_minuti' => (int) ($intervento->tempo_minuti ?? 0),
                    'updated_at'   => optional($intervento->updated_at)->format('d/m/Y H:i') ?: '-',
                    'sort_at'      => optional($intervento->created_at)->format('Y-m-d H:i:s') ?: '1970-01-01 00:00:00',
                    'origine'      => 'Ticket amministratore',
                    'url'          => TicketInterventoScheda::getUrl(['record' => $intervento->id], panel: 'admin-filament'),
                ]);
            })
            ->all();

        $tecnorepairRows = $this->buildTecnorepairRows($fornitore);
        $rows            = array_merge($ticketRows, $tecnorepairRows);

        usort($rows, function (array $left, array $right): int {
            return strcmp((string) ($right['sort_at'] ?? ''), (string) ($left['sort_at'] ?? ''));
        });

        $this->rows = array_slice($rows, 0, 150);

        $this->totals = [
            'aperti'      => (clone $this->buildBaseQuery($fornitore, $dipendente))
                ->whereNotIn('stato', ['chiuso'])
                ->count() + AssistenzaTecnorepairScheda::query()
                ->where('fornitore_id', (int) $fornitore->id)
                ->whereIn('status_bucket', ['open', 'waiting'])
                ->count(),
            'chiusi'      => (clone $this->buildBaseQuery($fornitore, $dipendente))
                ->whereIn('stato', ['chiuso', 'fatturato'])
                ->count() + AssistenzaTecnorepairScheda::query()
                ->where('fornitore_id', (int) $fornitore->id)
                ->where('status_bucket', 'closed')
                ->count(),
            'fatturabili' => (clone $this->buildBaseQuery($fornitore, $dipendente))
                ->whereIn('stato', ['fatturabile', 'fatturato'])
                ->count(),
        ];
    }

    public function setStatus(string $status): void
    {
        $this->status = $status;
        $this->refreshData();
    }

    public function getCollaboratoriUrl(): string
    {
        if ($this->fornitoreId && Auth::user()?->hasAnyRole(['super-admin', 'admin', 'amministratore'])) {
            return Collaboratori::getUrl(['fornitore' => $this->fornitoreId], panel: 'admin-filament');
        }

        return Collaboratori::getUrl(panel: 'admin-filament');
    }

    public function getContabilitaUrl(): string
    {
        if ($this->fornitoreId && Auth::user()?->hasAnyRole(['super-admin', 'admin', 'amministratore'])) {
            return Contabilita::getUrl(['fornitore' => $this->fornitoreId], panel: 'admin-filament');
        }

        return Contabilita::getUrl(panel: 'admin-filament');
    }

    public function getImpostazioniUrl(): string
    {
        if ($this->fornitoreId && Auth::user()?->hasAnyRole(['super-admin', 'admin', 'amministratore'])) {
            return ImpostazioniArchivio::getUrl(['fornitore' => $this->fornitoreId], panel: 'admin-filament');
        }

        return ImpostazioniArchivio::getUrl(panel: 'admin-filament');
    }

    public function openInterventoModal(int $interventoId): void
    {
        if (! $this->fornitoreId) {
            Notification::make()->title('Seleziona prima un fornitore')->warning()->send();
            return;
        }

        [$fornitore, $dipendente] = $this->resolveOperatoreContext($this->fornitoreId);

        $intervento = $this->buildBaseQuery($fornitore, $dipendente)
            ->with(['ticket.attachments.user', 'ticket.messages.user'])
            ->find($interventoId);

        if (! $intervento instanceof TicketIntervento) {
            Notification::make()->title('Intervento non disponibile per questo fornitore')->danger()->send();
            return;
        }

        $base        = $this->buildInterventoRow($intervento);
        $attachments = $intervento->ticket->attachments
            ->map(function (TicketAttachment $attachment): array {
                return [
                    'id'          => (int) $attachment->id,
                    'name'        => (string) ($attachment->original_file_name ?? 'allegato'),
                    'description' => (string) ($attachment->description ?? ''),
                    'url'         => route('filament.tickets.attachments.view', ['attachment' => (int) $attachment->id]),
                    'is_image'    => $attachment->isImage(),
                    'is_pdf'      => $attachment->isPdf(),
                    'created_at'  => optional($attachment->created_at)->format('d/m/Y H:i') ?: '-',
                ];
            })
            ->all();

        $messages = $intervento->ticket->messages
            ->sortByDesc('created_at')
            ->take(6)
            ->map(fn($message) => [
                'author'     => (string) ($message->user->name ?? 'Sistema'),
                'body'       => (string) ($message->messaggio ?? ''),
                'created_at' => optional($message->created_at)->format('d/m/Y H:i') ?: '-',
            ])
            ->values()
            ->all();

        $this->detailModal = [
            'id'          => (int) $intervento->id,
            'ticket_id'   => (int) $intervento->ticket_id,
            'titolo'      => (string) ($intervento->ticket->titolo ?? '-'),
            'stato'       => (string) $intervento->stato,
            'stabile'     => (string) ($intervento->ticket->stabile->denominazione ?? '-'),
            'contatto'    => $base['contatto'],
            'telefono'    => $base['telefono'],
            'problema'    => $base['problema'],
            'descrizione' => (string) ($intervento->ticket->descrizione ?? ''),
            'url'         => TicketInterventoScheda::getUrl(['record' => (int) $intervento->id], panel: 'admin-filament'),
            'attachments' => $attachments,
            'messages'    => $messages,
        ];
    }

    public function closeInterventoModal(): void
    {
        $this->detailModal = null;
    }

    protected function buildBaseQuery(Fornitore $fornitore, ?FornitoreDipendente $dipendente): Builder
    {
        $query = TicketIntervento::query()
            ->with(['ticket.stabile', 'ticket.unitaImmobiliare', 'ticket.soggettoRichiedente', 'eseguitoDaDipendente'])
            ->where('fornitore_id', (int) $fornitore->id)
            ->orderByDesc('created_at');

        if ($dipendente instanceof FornitoreDipendente) {
            $query->where(function (Builder $builder) use ($dipendente): void {
                $builder->whereNull('eseguito_da_dipendente_id')
                    ->orWhere('eseguito_da_dipendente_id', (int) $dipendente->id);
            });
        }

        return $query;
    }

    protected function applyStatusFilter(Builder $query, string $status): void
    {
        if ($status === 'chiusi') {
            $query->whereIn('stato', ['chiuso', 'fatturato']);
            return;
        }

        if ($status === 'fatturabili') {
            $query->whereIn('stato', ['fatturabile', 'fatturato']);
            return;
        }

        $query->whereNotIn('stato', ['chiuso']);
    }

    /**
     * @return array<int, array<string, mixed>>
     */
    protected function buildTecnorepairRows(Fornitore $fornitore): array
    {
        $query = AssistenzaTecnorepairScheda::query()
            ->where('fornitore_id', (int) $fornitore->id)
            ->orderByDesc('date_received')
            ->orderByDesc('updated_at');

        if ($this->status === 'chiusi') {
            $query->where('status_bucket', 'closed');
        } elseif ($this->status === 'aperti') {
            $query->whereIn('status_bucket', ['open', 'waiting']);
        } elseif ($this->status === 'fatturabili') {
            return [];
        }

        return $query
            ->limit(120)
            ->get()
            ->map(function (AssistenzaTecnorepairScheda $scheda): array {
                return [
                    'row_type'     => 'tecnorepair',
                    'row_class'    => (string) $scheda->row_classes,
                    'badge_class'  => (string) $scheda->status_badge_classes,
                    'numero'       => (string) ($scheda->legacy_numero_scheda ?: $scheda->legacy_id),
                    'ingresso'     => optional($scheda->date_received)->format('d/m/Y') ?: '-',
                    'cliente'      => (string) ($scheda->customer_name ?: 'Cliente TecnoRepair'),
                    'contatto'     => (string) ($scheda->customer_name ?: 'Cliente TecnoRepair'),
                    'telefono'     => (string) ($scheda->customer_phone ?: $scheda->customer_phone_alt ?: ''),
                    'difetto'      => (string) ($scheda->defect_reported ?: '-'),
                    'problema'     => (string) ($scheda->defect_reported ?: '-'),
                    'apparato'     => (string) ($scheda->product_model ?: '-'),
                    'modello'      => (string) ($scheda->product_model ?: '-'),
                    'seriale'      => (string) $scheda->serial_label,
                    'cod_prodotto' => (string) ($scheda->product_code ?: '-'),
                    'id'           => (int) $scheda->id,
                    'ticket_id'    => null,
                    'titolo'       => (string) $scheda->display_title,
                    'stato'        => (string) ($scheda->status_label ?: $scheda->status_bucket ?: '-'),
                    'stabile'      => 'Archivio TecnoRepair',
                    'operatore'    => (string) ($scheda->technician_name ?: $scheda->operator_name ?: '-'),
                    'tempo_minuti' => 0,
                    'updated_at'   => optional($scheda->updated_at)->format('d/m/Y H:i') ?: '-',
                    'sort_at'      => optional($scheda->date_received ?? $scheda->updated_at)->format('Y-m-d H:i:s') ?: '1970-01-01 00:00:00',
                    'origine'      => 'TecnoRepair MDB',
                    'url'          => null,
                ];
            })
            ->all();
    }

    protected function resolveTicketRowClass(string $status): string
    {
        $status = strtolower(trim($status));

        return match (true) {
            in_array($status, ['chiuso', 'fatturato'], true)     => 'bg-emerald-50/70 hover:bg-emerald-50',
            in_array($status, ['fatturabile', 'verifica'], true) => 'bg-amber-50/70 hover:bg-amber-50',
            default                                              => 'bg-sky-50/60 hover:bg-sky-50',
        };
    }

    protected function resolveTicketBadgeClass(string $status): string
    {
        $status = strtolower(trim($status));

        return match (true) {
            in_array($status, ['chiuso', 'fatturato'], true)     => 'border-emerald-200 bg-emerald-50 text-emerald-800',
            in_array($status, ['fatturabile', 'verifica'], true) => 'border-amber-200 bg-amber-50 text-amber-800',
            default                                              => 'border-sky-200 bg-sky-50 text-sky-800',
        };
    }
}