<?php
namespace App\Models;

use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;

class CommunicationMessage extends Model
{
    use HasFactory;

    protected $fillable = [
        'channel',
        'direction',
        'protocol_number',
        'external_chat_id',
        'external_message_id',
        'phone_number',
        'target_extension',
        'assigned_user_id',
        'stabile_id',
        'sender_name',
        'message_text',
        'attachments',
        'ticket_id',
        'post_it_id',
        'insurance_claim_id',
        'status',
        'received_at',
        'metadata',
    ];

    protected $casts = [
        'attachments' => 'array',
        'received_at' => 'datetime',
        'metadata'    => 'array',
    ];

    protected static function booted(): void
    {
        static::creating(function (self $message): void {
            if (! empty($message->protocol_number)) {
                return;
            }

            $stamp                    = now()->format('YmdHis');
            $rand                     = strtoupper(bin2hex(random_bytes(2)));
            $message->protocol_number = "COM-{$stamp}-{$rand}";
        });
    }

    public function ticket()
    {
        return $this->belongsTo(Ticket::class, 'ticket_id');
    }

    public function assignedUser()
    {
        return $this->belongsTo(User::class, 'assigned_user_id');
    }

    public function stabile()
    {
        return $this->belongsTo(Stabile::class, 'stabile_id');
    }

    public function postIt()
    {
        return $this->belongsTo(ChiamataPostIt::class, 'post_it_id');
    }

    public function insuranceClaim()
    {
        return $this->belongsTo(InsuranceClaim::class, 'insurance_claim_id');
    }
}