netgescon-master/Database/migrations/2025_07_03_000001_create_ticketing_tables.php
Pikappa2 1b884feda5 v0.7 - UI Universale e Sistema Database Modernizzato
 Completato:
- Database modernizzato con chiavi id standard Laravel
- Relazioni corrette Amministratore→Stabili→Movimenti
- UI universale responsive con sidebar permission-based
- Codici alfanumerici 8 caratteri implementati
- Seeders con dati di test funzionanti
- Documentazione tecnica completa (INSTALL_LINUX, TECHNICAL_SPECS, UPDATE_SYSTEM)

🔧 Miglioramenti:
- Helper userSetting() funzionante
- Sistema multi-database preparato
- .gitignore aggiornato per sicurezza
- Migration cleanup e ottimizzazione

📚 Documentazione:
- Guida installazione Linux completa
- Specifiche tecniche dettagliate
- Sistema aggiornamenti progettato
- Progress log aggiornato
2025-07-07 17:24:30 +02:00

101 lines
5.0 KiB
PHP

<?php
use Illuminate\Database\Migrations\Migration;
use Illuminate\Database\Schema\Blueprint;
use Illuminate\Support\Facades\Schema;
return new class extends Migration
{
/**
* Crea tutte le tabelle e relazioni per la gestione dei ticket (categorie, ticket, aggiornamenti, messaggi, allegati).
*/
public function up(): void
{
// --- Categorie Ticket ---
Schema::create('categorie_ticket', function (Blueprint $table) {
$table->id();
$table->string('nome')->unique();
$table->text('descrizione')->nullable();
$table->timestamps();
});
// --- Tickets ---
Schema::create('tickets', function (Blueprint $table) {
$table->id();
$table->unsignedBigInteger('stabile_id');
$table->unsignedBigInteger('unita_immobiliare_id')->nullable();
$table->unsignedBigInteger('soggetto_richiedente_id')->nullable();
$table->unsignedBigInteger('aperto_da_user_id');
$table->unsignedBigInteger('categoria_ticket_id')->nullable();
$table->string('titolo');
$table->text('descrizione');
$table->string('luogo_intervento')->nullable()->comment('Es. Scala A, Piano 3, Interno 5');
$table->enum('stato', [
'Aperto', 'Preso in Carico', 'In Lavorazione', 'In Attesa Approvazione',
'In Attesa Ricambi', 'Risolto', 'Chiuso', 'Annullato'
])->default('Aperto');
$table->enum('priorita', ['Bassa', 'Media', 'Alta', 'Urgente'])->default('Media');
$table->unsignedBigInteger('assegnato_a_user_id')->nullable();
$table->unsignedBigInteger('assegnato_a_fornitore_id')->nullable();
$table->timestamp('data_apertura')->useCurrent();
$table->date('data_scadenza_prevista')->nullable();
$table->timestamp('data_risoluzione_effettiva')->nullable();
$table->timestamp('data_chiusura_effettiva')->nullable();
$table->timestamps();
$table->softDeletes();
$table->foreign('stabile_id')->references('id')->on('stabili')->onDelete('cascade');
$table->foreign('unita_immobiliare_id')->references('id')->on('unita_immobiliari')->onDelete('set null');
$table->foreign('soggetto_richiedente_id')->references('id')->on('soggetti')->onDelete('set null');
$table->foreign('aperto_da_user_id')->references('id')->on('users')->onDelete('cascade');
$table->foreign('categoria_ticket_id')->references('id')->on('categorie_ticket')->onDelete('set null');
$table->foreign('assegnato_a_user_id')->references('id')->on('users')->onDelete('set null');
$table->foreign('assegnato_a_fornitore_id')->references('id')->on('fornitori')->onDelete('set null');
});
// --- Ticket Updates ---
Schema::create('ticket_updates', function (Blueprint $table) {
$table->id();
$table->unsignedBigInteger('ticket_id');
$table->unsignedBigInteger('user_id')->nullable();
$table->text('update_text')->comment("Testo dell'aggiornamento o nota interna");
$table->timestamps();
$table->foreign('ticket_id')->references('id')->on('tickets')->onDelete('cascade');
$table->foreign('user_id')->references('id')->on('users')->onDelete('set null');
});
// --- Ticket Messages ---
Schema::create('ticket_messages', function (Blueprint $table) {
$table->id();
$table->unsignedBigInteger('ticket_id');
$table->unsignedBigInteger('user_id')->nullable();
$table->text('messaggio');
$table->timestamps();
$table->foreign('ticket_id')->references('id')->on('tickets')->onDelete('cascade');
$table->foreign('user_id')->references('id')->on('users')->onDelete('set null');
});
// --- Ticket Attachments ---
Schema::create('ticket_attachments', function (Blueprint $table) {
$table->id();
$table->foreignId('ticket_id')->constrained('tickets')->onDelete('cascade');
$table->foreignId('ticket_update_id')->nullable()->constrained('ticket_updates')->onDelete('cascade');
$table->foreignId('user_id')->comment('Utente che ha caricato l allegato')->constrained('users')->onDelete('cascade');
$table->string('file_path');
$table->string('original_file_name');
$table->string('mime_type')->nullable();
$table->unsignedBigInteger('size')->nullable()->comment('Dimensione in bytes');
$table->string('description')->nullable();
$table->timestamps();
});
}
public function down(): void
{
Schema::dropIfExists('ticket_attachments');
Schema::dropIfExists('ticket_messages');
Schema::dropIfExists('ticket_updates');
Schema::dropIfExists('tickets');
Schema::dropIfExists('categorie_ticket');
}
};